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Customer Service Representative

Company: FLEXSHOPPER LLC
Location: Boca Raton
Posted on: May 3, 2021

Job Description:

Job DetailsLevelEntryJob LocationBoca Raton - BOCA RATON, FLRemote TypeN/APosition TypeFull TimeEducation LevelHigh SchoolSalary RangeUndisclosedTravel PercentageNoneJob ShiftAnyJob CategoryCustomer ServiceDescriptionCustomer service representatives will handle inbound/outbound calls, chats and email in a fast-paced environment. The representative will field customer inquiries accurately and professionally while multi-tasking. The representative is responsible for providing best in class service and enhancing the customer experience. Responsible for customer inquiries through multi-channel interactions Provide timely customer follow-up Serve as a subject matter expert regarding our product and provide detailed explanation to customersProblem identification and resolution Thrives as a team player in a fast-paced, high-energy, change-oriented environmentParticipates in additional training courses when neededProvides peer support Identify and escalate issues to SupervisorsQualificationsExcellent Verbal CommunicationExcellent Written CommunicationMinimum 1 year of Customer Service ExperienceComputer proficiencyAbility to multi-taskExcel skills strongly preferred

Keywords: FLEXSHOPPER LLC, Boca Raton , Customer Service Representative, Other , Boca Raton, Florida

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