Dynamics Applications Software Manager
Location: Boca Raton
Posted on: May 3, 2021
Greenlane, founded in 2005, is
the leading distributor of premium brands in the burgeoning head
shop, smoke shop, and dispensary channels. We devise bespoke
go-to-market solutions as well as sales and marketing strategies
for the best products in the industry and aid their manufacturers
at every turn of the product life cycle. We also own and
operate several leading e-commerce websites, and brick and mortar
retail outlets. We work in a fast-paced and competitive industry
that demands hard work and dedication, but we have built a unique
company culture that allows our growing team to support our
success, each other, and surpass our goals all while having
The Dynamics Application Software Manager for
Greenlane Holdings, LLC, will be responsible for building up a D365
support structure to operate our D365 environment globally,
providing functional and architectural guidance, engaging with key
stakeholders to implement stable and scalable solutions while being
responsible for the continuous development of Greenlane D365
- Oversees full life-cycle
support and development of application systems and software
projects in an SOP-driven environment.
- Possesses knowledge and
hands-on experience in applications software project management,
change management, process flow diagrams, data flow diagrams, UAT
documentation; requirements-gathering; level of effort estimating;
security, risk mitigation; development, configuration management;
software testing; and roll-out strategies. Evaluates existing
applications to determine technical changes, schedules projects,
resources and manages timelines.
- Oversees both internal
Dynamics applications support teams, consultants, and external
applications development teams.
- Manage application
support team ensuring adequate coverage for business operations,
updating resource planning, creating integrated support processes,
and continuous improvement.
- Project Manage and work
with Internal applications supports team, Business Unit leads,
External outsourced Solution architects, Project Managers,
Technical Integrations Consultants, Functional Applications
Consultants, and external Applications development
- Drive and manage the
companys formal Applications Change Management policy and
- Work with internal and
external team on Applications Process Flows, Functional
Applications Diagrams and Data Flow integrations for yearly IT
- Follow the project scope
of an applications project that goes from the proposal stage to the
technical scope of work, and finally to the delivery of the
applications software product.
- Provide periodic project
status tasks timelines, reports, workflows, and system diagrams to
be presented to company stakeholders.
- Drive unique requirements
gathering workshops and engaging experiences with the Business
- Provide recommendations
to management on the applications platforms, approaches, and
technologies best suited to meet company goals and
- Responsible for planning
and implementation of application maintenance and small
enhancements and implementation of change management and release
management processes and procedures.
- Work with External
Applications partners on quality management functions to identify
develop and implement production support/maintenance and release
management processes and procedures.
- Developing and
maintaining standard operating procedures to ensure the best
functional performance of the applications.
- Design, develop and
deploy training initiatives for all system applications to end
users and management.
- Ensuring that
Applications SLAs are established and upheld and that escalated
issues are handled appropriately.
Qualifications & Skills
- University degree in Software Engineering,
Computer Science, or Information
- Minimum of Five years of relevant experience
and five years of experience designing and implementing Dynamics
- In-depth functional and technical knowledge of
Dynamics 365 apps and third-party
- Experience in progressive responsibilities for
testing, deploying, and supporting D365
- Proven track record of leading and executing
complex improvement projects and support services in a preferably
global international organization.
- Demonstrated track record of rolling out and
operating change management and user/customer facing support
- A consultative and solution-oriented
- A strong curiosity and personal motivation to
stay up to date with technological
- Entrepreneurship, enthusiasm, resilience, and
self-motivation with a strong sense of
- Excellent communication skills with proven
ability to communicate in a simple business words to all
- Comfortable with ambiguity while striving for
clarity with initiative to drive proactive business collaboration,
problem resolutions and impacting change.
- Strong understanding of information
applications architecture as it relates to functional user
- Proven ability to work
well in fast-paced growing environment and demonstrates ability to
adapt to new technologies and trends.
- Hands-on professional
with strong Dynamics 365 applications software support, project
management, and development lifecycle.
- Strong Ability to
prioritize multiple tasks and meet deadlines
- Strong understanding of
project management roles and responsibilities.
- Excellent presentation
skills and ability to meet and communicate with Internal and
External stakeholders with web development best practices,
including cross-browser development, tablet and mobile website
development, and responsive design.
methodical, and driven by data.
thinker and a self-starter.
- Work is performed while
standing, sitting and/or walking.
By applying for this role, I understand that if Im
offered a position with the company I will be required to submit to
the pre-employment aptitude testing, and background screening as a
condition of employment.
Greenlane provides equal employment opportunities
(EEO) to all employees and applicants for employment without regard
to race, color, religion, sex, national origin, disability or
genetics. In addition to federal law requirements, Greenlane
complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the
company has facilities. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, transfer, leaves of absence, compensation,
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Keywords: Greenlane, Boca Raton , Dynamics Applications Software Manager, Other , Boca Raton, Florida
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