We are hiring Customer Service Representative to provide
outstanding and personal support to customers of an exciting
streaming service that hosts some of the best content out
Note: This position will start as a work from home opportunity
and is only open to candidates in the Coral Springs, FL area.
The role: As a Customer Service Specialist, you will be
providing inbound customer care, primarily over the phone and
email. You'll bring your expertise in streaming support to deliver
exceptional customer service and solutions to resolve billing
issues, troubleshoot errors and concerns, and guide customers to
the products and services that will best meet their entertainment
This is the job for you if: You are the go-to person to help
troubleshoot tech problems.
You leverage streaming services regularly.
You excel at handling customer inquiries of varying types.
You are an active listener and can enjoy building rapport with
You are energized by the opportunity to learn new things, perform
at a high level in a team environment and creatively solve
You leverage two-way feedback to enhance your performance.
What we offer: Competitive hourly rate - $13.00 per hour
Medical, dental and vision benefits Paid training Career
An understanding of basic computer and home networking
terminology (i.e. operating systems, routers, etc.) Efficient and
accurate typing skills (at least 30 words per minute) Experience
using a streaming player or gaming system Excellent verbal and
written communication skills and are a strong multitasker Driven by
solving problems and meeting goals Familiar with Microsoft Office
tools Experience in customer service and sales High school diploma
Requirements to work from home: Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download - the
faster the better! Wireless and/or satellite Internet Service
Providers are not compatible with our systems.
Productive work environment: In-house network, and a hard-wired
Internet connection capable of continuously supporting outstanding
call quality and high-speed response rates.
A quiet and distraction-free, secure place to work.
A computer with: 1.6 Ghz Dual Core processor (the faster the
processing environment, the better) 2 GB RAM 10 GB available hard
drive space One or more available USB ports (2.0 or greater)
Sound/audio support Windows 10 2 - 20 inch monitors Wired Keyboard
Wired Mouse A headset to use for training and meetings that is/has:
USB Dual ear Noise-cancelling microphone A Smartphone (iOS or
Android), 4 years old or newer, in which you will be able and
willing to download our app that will be leveraged for company
About us: As a digital transformation company, Sutherland rethinks
and rebuilds processes for the digital age by combining the speed
and insight of design thinking with the scale and accuracy of data
analytics. We have been helping customers globally, across
industries from financial services to healthcare, achieve greater
agility through transformed and automated customer experiences for
over 30 years.