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Scheduling Coordinator

Company: Genex Services
Location: Boca Raton
Posted on: May 1, 2021

Job Description:

Company OverviewMitchell, Genex and CoventryWith Mitchell, Genex and Coventry now one organization, we've dramatically expanded our ability to deliver innovative services and technologies to our customers. We've also seen career opportunities within our combined organization grow. Each part of our organization helps people recover after a challenging event in their lives.Mitchell delivers trusted software and services to the property & casualty claims, collision repair and risk management industries with technology-enabled solutions that simplify claims handling, repair processes and pharmacy transactions. Genex helps injured workers return to their jobs in a safe and efficient manner through compassionate case management, reducing health care costs and disability expenses for our customers. Coventry offers the nation's largest and most diverse set of provider and ancillary networks focused on improving total overall outcomes.Together, we bring a complete set of proven capabilities for our partners who require more than one-dimensional solutions. We combine innovative technology, insightful analytics and deep expertise to help them reach their ultimate goal-restoring lives.Job DescriptionCoordinates customer requests for IME (independent medical exam) and Peer Review services by working as an intermediary between the injured/ill claimant, carriers, attorneys, and physicians, to ensure a timely, accurate, quality, and completed independent medical review report. Individuals in this position will schedule, input data into the computer system, assign new cases to medical professionals and generate correspondence necessary to ensure claimant attendance at the appointments.* Uses critical customer service skills to help coordinate the IME or Review while maximizing cost containment.* Obtains information on new referrals from fax, phone or delivered documents. Reviews and follows all special handling instructions for the accounts/clients.* Enters referral information into the database accurately and completely. Contacts referral source to obtain any missing or incomplete information.* Schedules the appointment/review with the appropriate medical professional or researches out of territory physicians for use in the network of physicians.* Generates necessary notification letters to parties as specified by client.* Maintains diary of relevant dates pertinent to the examination. Maintains diary to follow up on report status following completed IME appointment to ensure prompt delivery of the report to our client.Qualifications* High School diploma or GED equivalent required.* Business or office technical courses preferred. IME processing experience, medical assistant or insurance claims experience preferred.* Working knowledge of MS Office programs and data entry skills required.* Knowledge of medical and insurance claims terminology preferred.* Strong organization skills, attention to detail and accuracy are a must. Excellent customer service, as well as verbal and communication skills is essential.BenefitsWe're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts/Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. #LI-KA1

Keywords: Genex Services, Boca Raton , Scheduling Coordinator, Other , Boca Raton, Florida

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