Product Training Specialist
Company: Canon USA
Location: Boca Raton
Posted on: February 14, 2021
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Job Description:
Location: US-FL-Boca RatonRequisition ID: 24376Category: Sales
SupportPosition Type: Full-TimeOverview
Responsible for all training programs and training outcomes.
Determines the best instructional methods for each training session
and tests trainees to measure learning progress. Develops, directs,
plans, and evaluates training activities to meet the service
organization's requirements, including participating as a subject
matter expert and working/coordinating with the training team on
curriculum development and conducting training needs assessments.
Analyzes service training needs to determine requirements for new
program development. Works independently, with guidance in only new
or unusual situations.
Responsibilities
- Administers, organizes, and conducts training and educational
programs in connection with printing industry hardware and software
products.
- Determines the best instructional methods and tools for each
training session, tests and record trainees to measure learning
progress.
- Monitors routine and standardized training programs, assesses
results and implements enhancements as needed.
- Develops, directs, plans, and evaluates training activities to
meet the organization's requirements, including participating as a
subject matter expert and working/coordinating with the team on
curriculum development and delivery of training.
- Directs the classroom and trains Canon Headquarter and field
support, Customer or third-party in Product Technology
Certification, workflow procedures, and supporting software through
stated objectives of curriculum.
- Conducts internal escalations or field visits to maintain
knowledge and acquire feedback on current training programs.
- Establishes and documents procedures for the completion of
project tasks.
- Understands and responds to customer needs and requests.
Qualifications
- Bachelor's degree in a relevant field or equivalent experience
required, plus 3 to 5 years of related experience.
- Travel may be required, up to 20% with overnight stays (valid
driver's license and acceptable driving record necessary).
- CTT+ Classroom within 6 months.
- Virtual Techniques.
- CMP within 6 months.
- Network+ preferred.
- Must be able to lift up to 50lbs.
Company Overview
About our Company - Canon Solutions America provides industry
leading enterprise, production, and large format printing
solutions, supported by exceptional professional service offerings.
With the technology offerings of the Canon and Oc brands, Canon
Solutions America helps companies of all sizes find ways to:
improve sustainability, increase efficiency, and control costs in
conjunction with high volume, continuous feed, digital and
traditional printing, and document management solutions. A wholly
owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is
headquartered in Melville, N.Y. and has sales and service locations
across the U.S.
Canon Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan, profit
sharing, success sharing, educational assistance, recognition
programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with
Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.
#CSA
Posting Tags
#LI-LB1 #PM20 PI129977429
Keywords: Canon USA, Boca Raton , Product Training Specialist, Other , Boca Raton, Florida
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