Client Solution Specialist Sr
Company: PNC Financial Services Group
Location: Boca Raton
Posted on: January 14, 2021
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Job Description:
Job ProfilePosition OverviewAt PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. As a Client Solution Specialist Sr within PNC's
Commercial Real Estate organization, you will be based in Boca
Raton, FL.Job DescriptionProvides sales, service and execution
support for new and ongoing client relationships. May serve as a
customer solutions resource.Gathers required documentation.
Prepares, reviews and verifies documents and relevant information
for accuracy. Performs common processing and ensures compliance
with standard regulations and processes. May administer complex
implementation plans and related client interactions.Acts as a
point of contact for clients, client teams or service partners and
may act as an escalation point for complex client implementation
and servicing issues.Initiates, updates and verifies client,
account, or transaction details in relevant systems/applications.
Provides reports as needed.Serves as a peer resource and may
perform general administrative support.PNC Employees take pride in
our reputation and to continue building upon that we expect our
employees to be:Customer Focused - Knowledgeable of the values and
practices that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.Managing Risk
- Assessing and effectively managing all of the risks associated
with their business objectives and activities to ensure they adhere
to and support PNC's Enterprise Risk Management
Framework.CompetenciesAccuracy and Attention to Detail -
Understanding of the necessity and value of accuracy and attention
to detail; ability to process information with high levels of
accuracy.Customer Support Policies, Standards and Procedures -
Knowledge of the organization's customer support policies,
standards and procedures and ability to guide customers on all
company interactions.Decision Making and Critical Thinking -
Understanding of the issues related to the decision-making process;
ability to analyze situations fully and accurately, and reach
productive decisions.Effective Communications - Understanding of
effective communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors.Flexibility and Adaptability - Knowledge of
successful approaches, tools, and techniques for dealing with
changes and adapting to a changing environment; ability to adapt as
needed.Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.Problem
Management Process - Knowledge of and ability to bring a reported
problem to successful resolution.Products and Services - Knowledge
of major products and services and product and service groups;
ability to apply this knowledge appropriately to diverse
situations.Sales Support and Administration - Knowledge of sales
tasks, tools and procedures and the ability to support an
organization's sales plan and process.Work ExperienceRoles at this
level typically require an Associates or equivalent degree as well
as related experience or product knowledge to accomplish primary
duties. Typically requires 4+ years of related business or
functional experience. In lieu of a degree, a comparable
combination of education and experience (including military
service) may be considered.EducationAssociatesDisability
Accommodations Statement:The PNC workplace is inclusive and
supportive of individual needs. If you have a physical or other
impairment that might require an accommodation, including technical
assistance with the PNC Careers website or submission process,
please call 877-968-7762 and select Option 4: Recruiting or contact
us via email at pathfinder@pnc.com.The Human Resources Service
Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM
ET.Equal Employment Opportunity (EEO):PNC provides equal employment
opportunity to qualified persons regardless of race, color, sex,
religion, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other categories protected
by law.California ResidentsRefer to the California Consumer Privacy
Act Privacy Notice to gain understanding of how PNC may use or
disclose your personal information in our hiring practices.
Keywords: PNC Financial Services Group, Boca Raton , Client Solution Specialist Sr, Other , Boca Raton, Florida
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