Client Support Representative
Company: GardaWorld Cash Services
Location: Boca Raton
Posted on: January 12, 2021
|
|
Job Description:
GardaWorld is the world's largest privately owned security
services company offering a wide range of highly focused business
solutions including leading-edge security services and cash
solutions. In over two decades, our work has taken us from our home
base in Montreal to the oil fields of Iraq, and embassies across
Africa. We're also present in financial institutions in the US and
airports in Canada. We operate across a broad range of sectors,
including financial services, infrastructure, natural resources and
retail. Our clients include Fortune 500 companies and governments
with people and assets deployed around the world. Headquartered in
Montreal, Canada, our 62,000 highly trained, dedicated
professionals serve clients in North America, Africa and the Middle
East. In today's complex world, security has become a vital concern
for everyone and is the foundation of our present and future
success.The focus of the Client Support Representative role is to
provide outstanding customer service, problem resolution and
request processing for GardaWorld clients. This is a critical role
at GardaWorld. In order to succeed the Client Support
Representative must professionally engage with clients to fulfill
their requests in a timely and customer-friendly manner.
Responsibilities: * Respond to inbound customer service requests in
a professional manner via phone, fax and email. * Proactively
contact clients and internal partners to resolve issues and to
collaborate on client solutions. * Deliver results per
customer-driven service level agreements and quality focus. *
Utilize tools, resources and technology to provide exceptional
customer care. * Adhere to company policies, standards and metrics
for customer service activities. * Work across teams to resolve
customer needs and to expedite service requests. * Responsible for
daily client care through in-bound and out-bound activities. *
Partner with Sales and Account Managers in support of new and
existing customer opportunities. * Minimum of 3-5 years of Call
Center experience in a service industry. * This position requires a
high school diploma, Bachelor's degree preferred or relevant
customer service experience. * Knowledge or experience in armored
transportation, currency processing or related field is preferred.
* Familiarity with Microsoft Office for Windows (Outlook, Word,
Excel, PowerPoint and Access) is required; experience utilizing
Siebel CRM software is strongly preferred. * Position requires
advanced knowledge of business office operations; * This position
requires a minimum typing speed of 45 wpm. * Call Center
Technology, CRM and Telecommunication technology experience
required. Skills: * Adaptability - Flexible in a rapidly changing
environment. * Attention to Detail - Attentive to all aspects of a
task or work environment; alert; accurate. * Relationship
Management - Ability to develop positive relationships with and
between co-workers and/or employees or other departments.
Communication - Clear, understandable, and grammatically correct
presentation of information. * Client/Customer Focus - Dedicated to
meeting client expectations; able to develop and maintain
relationships with clients; resolve client's conflicts. *
Organization/Time Management - Plans and prioritizes work; manages
time pressures; deals with pressure through good planning. * Strong
written and verbal communications skills. * Excellent team
interpersonal skills. * Customer solution and support focus. * A
good listener with a positive can-do attitude. * Excellent
organizational skills. GardaWorld offers competitive wages and a
great benefits package for full time employees: medical, dental,
vision, holiday pay, paid vacation, 401K plan and much
more!Candidates must meet the company's hiring criteria to include
a pre-employment background investigation and drug test. Physical
exam and other testing may be required.We are an Equal Opportunity
Employer and drug free workplace.
Keywords: GardaWorld Cash Services, Boca Raton , Client Support Representative, Other , Boca Raton, Florida
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsRemote Work-From-Home Independent Contractor - Call Center Representative Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.Our well-known clients are seeking Independent Contractors to provide virtual services (more...) Company: Liveops Location: Jupiter Posted on: 01/21/2021 General Evening Cleaner Boynton Beach Area Description: OverviewMarsden South is a facility services provider of commercial janitorial, building maintenance and specialty property services with operations serving customers throughout the Southern United States. (more...) Company: Marsden South Location: Boynton Beach Posted on: 01/21/2021 Postmates - Earn Extra Cash Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...) Company: Postmates Location: Boynton Beach Posted on: 01/21/2021 Get New Contractor Work Today - Preview Leads In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Boca Raton Posted on: 01/21/2021 Need a gig? Deliver with Uber Eats! Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...) Company: Uber Eats Location: Delray Beach Posted on: 01/21/2021 Bilingual Haitian Creole Internal Medicine Physician - SE Florida - Boynton Beach Description: Internal Medicine opening in Boynton Beach, Florida. This and other physician jobs brought to you by DocCafe.com - Outpatient Internal Company: Integrity Healthcare Location: Boynton Beach Posted on: 01/21/2021 Team Member Description: Be a Part of the Fiesta... br Come Join The Pollo Nation br br You will need an email account click here to create one if you do not currently have one: Create Email Account br br When you (more...) Company: Pollo Tropical Location: Delray Beach Posted on: 01/21/2021 Licensed Practical Nurse (LPN) Description: Licensed Practical Nurse LPN Now Offering Paid Time Off PTO Benefits Aveanna Healthcare, the largest pediatric home health care company in the U.S., is hiring compassionate Licensed Practical Nurses (more...) Company: Aveanna Healthcare Location: Fort Pierce Posted on: 01/21/2021 Deliver Food with Uber - Flexible Gig Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll Company: Uber Eats Location: Delray Beach Posted on: 01/21/2021 Deliver Food with Uber Eats Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You'll Company: Uber Eats Location: Boca Raton Posted on: 01/21/2021 |