Call Center Attendant

Company: Boca Raton Regional Hospital
Location: Boca Raton
Posted on: November 20, 2020

Job Description:

Job Details Full-timeEstimated: $24,000 - $32,000 a year2 hours ago Benefits - Health insurance - Tuition reimbursement Qualifications - High school diploma or GED Full Job Description Baptist Health has a commitment to strengthening the compassionate care we provide. With the ition of Boca Raton Regional Hospital, Baptist Health is able to provide the Palm Beach community expanded access to healthcare services. Boca Raton Regional Hospital is an advanced tertiary medical center with 400 beds and is a recognized leader in Cardiovascular Care, Oncology, Women's Health, Orthopedics, Emergency Medicine and the Neurosciences, all of which offer state-of-the-art diagnostic and imaging capabilities. The Hospital is now a part of Baptist Health South Florida is the region's largest not-for-profit healthcare organization with more than 23,000 employees working across 11 hospital campuses and more than 100 outpatient facilities throughout Miami-Dade, Monroe, Broward, and Palm Beach counties. In 2016 we welcomed the newest weapon in the fight against cancer, the world-class Miami Cancer Institute and proton therapy center. Baptist Health South Florida is once again one of the 2020 Fortune 100 Best Companies to Work For! This is the 20th time Baptist Health has been recognized on the list. We have also been recognized for being among the best healthcare providers in the nation by U.S. News & World Reports in its 2020-2021 Best Hospitals report and have been honored as one of PEOPLE's 2020 50 Companies That Care by PEOPLE magazine and Great Place to Work. Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why this is the best place to be your best! Description: The Call Center Attendant answers all incoming telephone calls on a 40 line switchboard for all Center for Hematology Oncology (CHO) sites and ensures registrations, demographics and insurance information is accurate. POSITION EXPECTATIONS AND RESPONSIBILITIES: Possess knowledge of or ability to learn the HBOC Star Registration System. Schedule multiple appointments for the CHO locations. Confirm all MD/NP/PA visits. Maintain cancellation list for all locations. Make note of reasons for physicians/ARNP/PA changes in schedules. Provide administrative support to the physicians/NP/PA and departments. Obtain/enter accurate demographic and insurance information into computer system. Answer all incoming calls within established standards and efficiently route calls to appropriate departments/sites. Communicate all patient messages and requests via e-mail to physician/NP/PA/Triage RN and various departments. Expected to reschedule and call appointments in the computer, contingent on physician or office schedule changes. Communicate any patient demographic or insurance information changes to the business office prior to patient presenting for an appointment. Qualifications: MINIMUM EDUCATION AND/OR EXPERIENCE REQUIRED: High school diploma or general education degree (GED) Minimum of 1 year related experience and/or training Licensure/Regulation/Certification: N/A EOE Show full job description Apply Now

Keywords: Boca Raton Regional Hospital, Boca Raton , Call Center Attendant, Other , Boca Raton, Florida