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Associate Software Support Specialist - EMA

Company: Modernizing Medicine, Inc.
Location: Boca Raton
Posted on: October 18, 2020

Job Description:

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

Inc. Magazine Best Workplaces of 2020

Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019

Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards® - 2019

Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018

South Florida Business Journal Fastest Growing Technology Company - 2016 - 2018

Customer Success Team of the Year by SIIA's Company CODiE - 2017

People's Choice UX Award for modmed® Kiosk - 2017

Modernizing Medicine is delivering truly disruptive and transformative products and services that will impact the healthcare industry. The work we do makes a difference.

Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that maximize office interactions, patient visits, collections and reimbursements.

Modernizing Medicine is hiring an Associate Software Support Specialist to provide best in class software support service to our expanding client base of EMA users. This is a great opportunity to be a part of an exceptional, fast-paced, positive and growing medical software company

You may be a great fit for Modernizing Medicine's Associate Software Support Specialist position IF

You possess a real passion for innovative solutions within Healthcare IT

You are an amazing problem-solver with exceptional customer service skills, going above and beyond client expectations

You are naturally curious about the way things work and have the distinct ability to pick up both software and medical practice concepts easily

You have excellent interpersonal, verbal and written communication skills, as well as the ability to effectively prioritize and manage your time

The Role:

Deliver an exceptional client experience by identifying and documenting client needs and issues; answering incoming inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution

Provide consistent, professional and high-quality client support, every day, all the time, no matter what

Establish procedures to ensure client satisfaction and quality service delivery

Communicate and collaborate across teams and departments to help solve issues

Replicate and document issues for further escalation

Skills & Requirements:

Previous customer service experience required, call center experience a strong plus

Two years experience providing software application support preferred, medical software application experience a plus

Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS

You must be technically savvy with an ability to easily learn new software

Ability to provide some off-hours support, including occasional weekends

Exceptional written, verbal and interpersonal communication skills required

Professional demeanor required

Bachelor degree preferred

Modernizing Medicine Benefit Highlights:

Your compensation is a combination of base salary and bonus potential

Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts

Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

Keywords: Modernizing Medicine, Inc., Boca Raton , Associate Software Support Specialist - EMA, Other , Boca Raton, Florida

Click here to apply!

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