BocaRatonRecruiter Since 2001
the smart solution for Boca Raton jobs Manager

Company: Modernizing Medicine, Inc.
Location: Boca Raton
Posted on: October 18, 2020

Job Description:

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

Inc. Magazine Best Workplaces of 2020

Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019

Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards® - 2019

Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018

South Florida Business Journal Fastest Growing Technology Company - 2016 - 2018

Customer Success Team of the Year by SIIA's Company CODiE - 2017

People's Choice UX Award for modmed® Kiosk - 2017

Modernizing Medicine is delivering truly disruptive and transformative products and services that will impact the healthcare industry. The work we do makes a difference.

Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that maximize office interactions, patient visits, collections and reimbursements.

Are you a seasoned practitioner and leader of Customer Relationship Management technology delivery? Do you want to revolutionize the way Healthcare IT is sold and delivered to the private practice physician market? Do you love the mix of technology, design, and digital experience? Are you passionate about optimizing business processes and operational efficiency to create exceptional customer and employee experiences that also drive scale and delight? If so, then Modernizing Medicine has a role for you! We are launching a search for a seasoned Manager to manage our CRM platform, ecosystem and value delivery to drive efficiency and create awesome digital experiences for our customers and employees.

The Manager will work closely with our Digital Experience team and business partners to lead overall value delivery via our and CRM ecosystem. The successful candidate will be the overall leader of our CRM platform, manage a team of full-time and contractor System Administrators, and work as part of a multi-functional Agile team to optimize quality delivery to the business. The Manager will be involved in all aspects of the software development life-cycle, from project/feature backlog prioritization, requirements elicitation, and development oversight through testing, release management and support for and CRM ecosystem projects. The successful candidate will also take on Salesforce Administration assignments and work side by side with the team in both a leadership and hands-on capacity in the day-to-day work.

Your Role:

Responsible for the leading the Salesforce Administration team and contractors, providing leadership and management support for direct reports to support their work and success

Work with your team to provide administration, deployments, and environment refreshes of the Salesforce Platform.

Lead release updates and perform new feature assessments to provide expertise regarding organizational readiness along with creation and delivery of training materials. Develop and provide end user training for new and existing users for new feature releases, Salesforce seasonal releases, and existing feature adoption.

Manage platform, environment, migration strategy and technical debt to optimize throughput and maintain security and compliance requirements in accordance with Digital Experience standards developed by our Digital Experience Technology lead and team.

Fully understand and optimize both upstream and downstream systems and consumers of the platform. Provide guidance on how to best utilize the CRM ecosystem and its capabilities.

Lead communication on system outages, maintenance activities and software upgrades to inform the appropriate teams.

Lead design and administration of the security model and works with the global security team on system audits.

Partner with the Digital Experience leadership team and the Salesforce Administration team to establish and maintain thorough and accurate platform and other relevant documentation. Communicate and lead resolution and management of technical issues and debt.

Build relationships with business stakeholders to understand their needs and collaborate with our Product Experience Owners to prioritize requests and execute projects to deliver value to the organization through the platform and ecosystem.

Engage in all aspects of the project delivery lifecycle from requirements, development/configuration, testing, and training to ensure quality delivery

Work side by side with your team as a hands on player and coach, taking on Admin and/or Developer tasks to complete project work.

Standardize organization-wide Salesforce reports and dashboards to support business operations.

Automate and improve data reporting, quality, and governance.

Manage mass imports and exports of data.

Recommend, implement, test, and deploy Apex classes and triggers.

Skills & Requirements:

Strong business acumen and leadership skills

Associate or Bachelor's degree strongly preferred

Certified Salesforce Administrator required

Certified Salesforce Developer a plus

Minimum 5 years people and team management experience

Proven ability to administer Salesforce with a minimum of 5 years of Salesforce experience

Minimum 5 years full software lifecycle delivery (SDLC) experience

Minimum 4 years experience developing CRM requirements directly and/or as a key player involved in CRM requirements elicitation and documentation.

Ability to assess the impact of new requirements on and all upstream and downstream applications, systems and processes

Experience with Salesforce data-manipulation tools such as CRMFusion DemandTools and the Salesforce Data Loader

Experience with implementing and managing Customer Communities

Additional experience with: Lightning UI, Salesforce CPQ, Pardot and Echosign

Preferred experience with: APEX, VisualForce, API Development, Ruby, Zuora, Gainsight, Qlik Sense, and Domo.

Excellent communication, organizational and interpersonal skills with the ability to thrive in a fast-paced environment.

Team oriented and the willingness to do whatever it takes to deliver quality results.

Tech savvy

Agile delivery experience is a plus

Modernizing Medicine Benefit Highlights:

Your compensation is a combination of base salary and bonus potential.

Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts

Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

Keywords: Modernizing Medicine, Inc., Boca Raton , Manager, Other , Boca Raton, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Uber Driver Partner (Full Time Independent Contractor)
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it amp quot s totally flexible around your schedule. You decide when and how much you drive. What you (more...)
Company: Uber
Location: Lehigh Acres
Posted on: 10/27/2020

Part-Time Licensed Event Representative - Miami Dolphins
Description: Job Description WESS, A GardaWorld Company, is a nationwide provider of crowd management services. Our team of professionals provide guest service, event security, and 24/7 security personnel to stadiums, (more...)
Company: WESS Event Services
Location: Homestead
Posted on: 10/27/2020

Retail Merchandiser
Description: Job Description Retail Merchandiser ZR Job Locations US-FL-Homestead Job Post
Company: SPAR Field Services
Location: Homestead
Posted on: 10/27/2020

Earn Fall Money - Deliver with Uber
Description: Earn Fall Money - Deliver with Uber Homestead, FL 2854 C2-772633 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends-it's (more...)
Company: Uber Eats
Location: Homestead
Posted on: 10/27/2020

OTR Team Tractor Drivers
Description: Travel throughout the United States and Canada. Higher revenue on lower miles. Welcome to Panther. We are looking for OTR Team Tractor Drivers company and Owner Operators to drive tractors
Company: Panther Premium Logistics
Location: Fort Pierce
Posted on: 10/27/2020

Truck Driver - $40,000 Bonus - Will Pair Solo - Hometime Guarantee
Description: Job Description NEW 40,000 Teaming Bonus for OTR CDL-A Drivers Team drivers now earn more money per mile and guaranteed home time on OTR runs. Covenant Transport has exciting driving opportunities and (more...)
Company: Covenant Transport
Location: Fort Pierce
Posted on: 10/27/2020

RN Case Manager
Description: Description SHIFT: Days rotating weekends SCHEDULE: Full-time RN Case Manager Full-time FTE 1.0 , Standard Day Shifts, Rotating Weekends Lawnwood Regional Medical Center Fort Pierce, (more...)
Company: Lawnwood Regional Medical Center
Location: Fort Pierce
Posted on: 10/27/2020

Deliver Food with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Lehigh Acres
Posted on: 10/27/2020

Licensed Medicare Insurance Sales - Remote
Description: If you've sold Medicare, Life, or Auto Insurance before, you'll want to consider this unique sales opportunity.Join the revolutionary ASSURANCE platform and uncap your earnings on the industry s best (more...)
Company: ASSURANCE Independent Agents
Location: Fort Pierce
Posted on: 10/27/2020

Gameday Security - Miami Dolphins
Description: Job Description WESS, A GardaWorld Company, is a nationwide provider of crowd management services. Our team of professionals provide guest service, event security, and 24/7 security personnel to stadiums, (more...)
Company: WESS Event Services
Location: Homestead
Posted on: 10/27/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Boca Raton RSS job feeds