At Modernizing Medicine, we look for passionate, innovative,
creative Rock Stars!
Inc. Magazine Best Workplaces of 2020
Inc. 5000 Fastest-Growing Private Companies in America - 2015 -
Best Use of Technology in Customer Service (Gold) - Customer
Sales and Service World Awards® - 2019
Customer Service Department of the Year (Gold) - Customer Sales
and Service World Awards - 2018
South Florida Business Journal Fastest Growing Technology
Company - 2016 - 2018
Customer Success Team of the Year by SIIA's Company CODiE -
People's Choice UX Award for modmed® Kiosk - 2017
Modernizing Medicine is delivering truly disruptive and
transformative products and services that will impact the
healthcare industry. The work we do makes a difference.
Our web and mobile applications are transforming healthcare
information technology to increase practice efficiency and improve
patient outcomes. We offer end-to-end specialty-specific solutions
from practice management, through EMR to Revenue Cycle Management
(RCM) that maximize office interactions, patient visits,
collections and reimbursements.
Are you a seasoned Salesforce.com practitioner and leader of
Customer Relationship Management technology delivery? Do you want
to revolutionize the way Healthcare IT is sold and delivered to the
private practice physician market? Do you love the mix of
technology, design, and digital experience? Are you passionate
about optimizing business processes and operational efficiency to
create exceptional customer and employee experiences that also
drive scale and delight? If so, then Modernizing Medicine has a
role for you! We are launching a search for a seasoned
Salesforce.com Manager to manage our CRM platform, ecosystem and
value delivery to drive efficiency and create awesome digital
experiences for our customers and employees.
The Salesforce.com Manager will work closely with our Digital
Experience team and business partners to lead overall value
delivery via our Salesforce.com and CRM ecosystem. The successful
candidate will be the overall leader of our CRM platform, manage a
team of full-time and contractor System Administrators, and work as
part of a multi-functional Agile team to optimize quality delivery
to the business. The Salesforce.com Manager will be involved in all
aspects of the software development life-cycle, from
project/feature backlog prioritization, requirements elicitation,
and development oversight through testing, release management and
support for Salesforce.com and CRM ecosystem projects. The
successful candidate will also take on Salesforce Administration
assignments and work side by side with the team in both a
leadership and hands-on capacity in the day-to-day work.
Responsible for the leading the Salesforce Administration team
and contractors, providing leadership and management support for
direct reports to support their work and success
Work with your team to provide administration, deployments, and
environment refreshes of the Salesforce Platform.
Lead Salesforce.com release updates and perform new feature
assessments to provide expertise regarding organizational readiness
along with creation and delivery of training materials. Develop and
provide end user training for new and existing users for new
feature releases, Salesforce seasonal releases, and existing
Manage platform, environment, migration strategy and technical
debt to optimize throughput and maintain security and compliance
requirements in accordance with Digital Experience standards
developed by our Digital Experience Technology lead and team.
Fully understand and optimize both upstream and downstream
systems and consumers of the Salesforce.com platform. Provide
guidance on how to best utilize the Salesforce.com CRM ecosystem
and its capabilities.
Lead communication on system outages, maintenance activities and
software upgrades to inform the appropriate teams.
Lead design and administration of the Salesforce.com security
model and works with the global security team on system audits.
Partner with the Digital Experience leadership team and the
Salesforce Administration team to establish and maintain thorough
and accurate platform and other relevant documentation. Communicate
and lead resolution and management of technical issues and
Build relationships with business stakeholders to understand
their needs and collaborate with our Product Experience Owners to
prioritize requests and execute projects to deliver value to the
organization through the Salesforce.com platform and ecosystem.
Engage in all aspects of the project delivery lifecycle from
requirements, development/configuration, testing, and training to
ensure quality delivery
Work side by side with your team as a hands on player and coach,
taking on Admin and/or Developer tasks to complete project
Standardize organization-wide Salesforce reports and dashboards
to support business operations.
Automate and improve data reporting, quality, and
Manage mass imports and exports of data.
Recommend, implement, test, and deploy Apex classes and
Skills & Requirements:
Strong business acumen and leadership skills
Associate or Bachelor's degree strongly preferred
Certified Salesforce Administrator required
Certified Salesforce Developer a plus
Minimum 5 years people and team management experience
Proven ability to administer Salesforce with a minimum of 5
years of Salesforce experience
Minimum 5 years full software lifecycle delivery (SDLC)
Minimum 4 years experience developing CRM requirements directly
and/or as a key player involved in CRM requirements elicitation and
Ability to assess the impact of new requirements on
Salesforce.com and all upstream and downstream applications,
systems and processes
Experience with Salesforce data-manipulation tools such as
CRMFusion DemandTools and the Salesforce Data Loader
Experience with implementing and managing Customer
Additional experience with: Lightning UI, Salesforce CPQ, Pardot
Preferred experience with: APEX, VisualForce, API Development,
Ruby, Zuora, Gainsight, Qlik Sense, and Domo.
Excellent communication, organizational and interpersonal skills
with the ability to thrive in a fast-paced environment.
Team oriented and the willingness to do whatever it takes to
deliver quality results.
Agile delivery experience is a plus
Modernizing Medicine Benefit Highlights:
Your compensation is a combination of base salary and bonus
Health Insurance, 401(k), Vacation, Employee Assistance Program,
Flexible Spending Accounts
Weekly catered breakfast and lunch, treadmill workstations,
quarterly onsite massages, onsite dry cleaning, onsite car wash and