Dispatch Specialist

Company: NSD NEWCO
Location: Boca Raton
Posted on: October 17, 2020

Job Description:

DescriptionPosition: Dispatch SpecialistReport to: Call Center Operations Manager Date: 12/30/2019Department: Network/Dispatch Location: Boca Raton, FLPosition Summary: NSD Dispatch Specialists perform a critical role assisting customers who are in need of roadside assistance by contacting and managing service providers in a fast-paced, quickly changing environment. Your ability to effectively handle multiple situations simultaneously, remain professional and productive under pressure, and analyze situations quickly to make effective decisions is valued and instrumental to ensuring an exceptional customer service experience. TITLE OF POSITION: Dispatch SpecialistDuties and Responsibilities: --- Dispatches roadside assistance requests in a timely manner to service providers using a variety of communication channels. --- Communicate with service providers the pertinent information needed to provide timely assistance. --- Answering inbound phone calls, providing exceptional customer service to clients and customers.--- Communicate to the customer via outbound calls when necessary to provide and/or resolve logistical issues or provide status updates. --- Effectively uses computer systems for tracking, information gathering, and/or troubleshooting. --- Escalates service issues, concerns, complaints and incorrectly created calls. --- Effectively manage time pertaining to call metrics, breaks and lunches. Education and Work Experience:--- High School Diploma--- College degree preferred but life experience and display of good judgment considered strongly--- Web Based softwareKnowledge and Skills:To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.Must maintain highest level of Confidentiality at all times.Ability to communicate effectively (verbal and written)Excellent interpersonal skillsProficient computer skills: must have working knowledge of Excel and Word, Ability to multi-task, follow up, and meet deadlinesStrong attention to detailAbility to identify discrepancies and take initiative to research variances and correct Hours Required: 40 Hours per week some weekends Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus. Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The usual environment is in a business office with a noise level in the work environment that is usually moderate. This is a non-exempt position.This job description reflects management's assignment of essential functions, and may be subject to change at any time due to reasonable accommodation or other reasons.

Keywords: NSD NEWCO, Boca Raton , Dispatch Specialist, Other , Boca Raton, Florida