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Senior Director, Operations

Company: Cross Country Healthcare
Location: Boca Raton
Posted on: September 13, 2020

Job Description:

Job Description Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare is a national leader in providing innovative healthcare workforce solutions and staffing services. Our solutions leverage our nearly 40 years of expertise and insight to assist clients in solving complex labor-related challenges while maintaining high quality outcomes. We are dedicated to recruiting and placing highly qualified healthcare professionals in virtually every specialty and area of expertise. With more than 9,500 active contracts, our diverse client base includes both clinical and nonclinical settings, servicing acute care hospitals, physician practice groups, outpatient and ambulatory-care centers, nursing facilities, both public schools and charter schools, rehabilitation and sports medicine clinics, government facilities.


The primary responsibility of the Sr. Director, Operations is to directly oversee the operational success of key initiatives, revenue support teams, process improvement and efficiency gains, and provide thoughtful and impactful solutions using analytics, technology, and metrics to drive positive outcomes for the Nurse & Allied business streams. The Sr Director will effectively manage and develop high-performing teams and operational processes, while delivering solid structure, planning and execution to support key projects and the strategic vision of the company.

Required Skills Manage operational teams

Ability to analyze strengths and weakness in team performance, develop plan for correction, and process improvement

Strong project management and project leadership background to successfully complete projects and initiatives that are complex

Ability to form and work with cross functional teams

Must be able to balance the needs of our internal customers, external customers, and other stakeholders as needed during all project implementations and process enhancements.

Ability to develop the appropriate processes to standardize and streamline activities across all streams, and all support roles and teams

Manage all aspects of the operational support teams, including hiring and retention, achievement of metrics and continued performance improvement

Assure staff compliance with best practices, quality standards and service delivery expectations

Work collaboratively with internal colleagues to assure that systems and operations support the business initiatives and needs

Develop, implement and oversee change management, adoption and training of new system and processes

Continually evaluate service delivery strengths/weaknesses and accomplishments against expectations and quality standards; make adjustments to improve service excellence, as needed

Develop and distribute management reports and dashboards providing visibility into key operational metrics (sourcing, on time starts, technology adoption, retention, etc.)

All other duties as assigned.

Required Experience Bachelor’s degree or 5 plus years in Healthcare Staffing or related field preferred.

Excellent leadership, management, and project lead skills.

Ability to work independently and demonstrate initiative in identifying problems, creating solutions, and developing systems to maximize effectiveness.

History of effectively building teams, achieving results, and driving results through others.

Ability to work productively as a member of a team of diverse individuals.

Excellent verbal and written communication skills.

Technically savvy – i.e., internet; reports; Microsoft Office tools; data base functionality.

Strong customer service focus; ability to effectively interface with and influence internal/external customers.

Ability to travel.


Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Job Location Boca Raton, Florida, United States Position Type Full-Time/Regular

Keywords: Cross Country Healthcare, Boca Raton , Senior Director, Operations, Other , Boca Raton, Florida

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