Patient Access Director at West Boca Medical Center in Boca
Raton FL Description:
As a part of the Tenet and Catholic Health Initiatives family,
Conifer Health brings 30 years of healthcare industry expertise to
clients in more than 135 local regions nationwide. We help our
clients strengthen their financial and clinical performance, serve
their communities and succeed at the business of healthcare.
Conifer Health helps organizations transition from volume to
value-based care, enhance the consumer and patient healthcare
experience and improve quality, cost and access to healthcare. Are
you ready to be part of our solutions? Welcome to the company that
gives you the resources and incentives to redefine healthcare
services, with a competitive benefits package and leadership to
take your career to the next step!
Manage the daily operations of a Patient Access department to
effectively implement process improvements and ensure the safe,
timely, accurate processes of patients through the Patient Access
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Implement process improvement initiatives as directed and needed
to achieve both Conifer and Client goals. Continuously focused on
meeting metrics and proactively identifying areas of opportunity by
working collaboratively, professionally and fostering positive
relationships with both internal and external peers.
Develop and implement action plans as identified.
Actively practice budget/cost management.
Understand and be able to speak to all aspects of Patient
Access, from technology, processes and regulations.
Consistently manages staffing activities in areas of
responsibility. This includes documentation and identification of
needs, selection of staff, wage/salary activities, orientation and
training. Grow/Mentor supervisors and ensure staff engagement and
commitment to strategy, mission and goals. Communicate proactively
and positively with direct supervisor to ensure personal growth in
knowledge and skill set.
Work positively with Client Services to ensure that client
needs/concerns/requests in relation to Patient Access are being
addressed proactively and in a way which does not negatively impact
efficiencies or operational flows established.
Effectively and proactively communicate and address issues that
may be impeding performance, including technology or processes.
This position carries out supervisory responsibilities in
accordance with guidelines, policies and procedures and applicable
laws. Supervisory responsibilities include interviewing, hiring,
and training employees; planning, assigning and directing work;
appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems.
Direct Reports (titles) Manager or Supervisors, Patient Access
Indirect Reports (titles) Rep, PA I-IV; Rep, PA Scheduler
Reports to (titles) DIR, PA SITE II; DIR, MARKET; or SR. DIR, PA
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Excellent interpersonal and organizational skills
Demonstrated leadership and management abilities
Ability to manage a budget
Proficiency in Regulatory requirements
Thorough knowledge of Insurance
Ability to Delegate successfully
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience
required to perform the job.
Bachelor s Degree preferred
Three (3) to five (5) years Management in a Revenue Cycle,
Business Services, or Acute Health Care environment preferred.
Extensive knowledge of Patient Access desired
Certified Healthcare Access Manager (CHAM) preferred
PHYSICAL DEMANDS The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Must be able to work in sitting position, use computer and
Ability to travel
Includes ability to walk through hospital-based departments
across broad campus settings, including Emergency Department
WORK ENVIRONMENT The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Office Work Environment
Hospital Work Environment
OTHER Approximately 25% travel may be required
Job: Patient Access Primary Location: Boca Raton, Florida Job
Type: Full-time Shift Type: Days
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