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Engagement Manager

Company: Unified Physician Management, LLC
Location: Boca Raton
Posted on: September 13, 2020

Job Description:

Unified Women’s Healthcare is a company dedicated to caring for Ob-Gyn providers who care for others, be they physicians or their support staff. A team of like-minded professionals with significant business and healthcare experience, we operate with a singular mindset - great care needs great care. We take great pride in not just speaking about this, but executing on it.

As a company, our mission is to be an indispensable source of business knowledge, innovation and support to the practices in our network. We are advocates for our Ob-Gyn medical affiliates – enabling them to focus solely on the practice of medicine while we focus on the business of medicine.

We are action oriented. We strategize, implement and execute – on behalf of the practices we serve.

The Engagement Manager is responsible for the overall success of onboarding new medical practices into the Unified network. This role serves as a project manager for implementation and integration processes and special projects, ensuring consistency with company strategy, commitments, and goals.

The Engagement Manager is responsible for implementing athenaNet products and ensuring that Unified management services project tasks (e.g., HR, Finance & Accounting, Payroll, Managed Care) are executed accurately, efficiently and on time. The Engagement Manager establishes clear ownership for the project tasks and leads problem solving to achieve maximum results.

The Engagement Manager provides the front-line relationship to the medical practice, coordinates with internal functions and is responsible for achieving high satisfaction. With the support of the Director, this role creates and manages project plans, holds status calls, completes all tasks related to a project, and conducts trainings on athenaNet software and integrated products. The Engagement Manager communicates project status and keeps all aspects of their projects up to date.

Job Functions:

• Lead implementation/integration projects by conducting regular status meetings with all stakeholders, tracking project deliverables using appropriate tools, monitoring the progress of the implementation/integration, coordinating documentation and scheduling of onboarding activities, and escalating issues when necessary.

• Provide training

• Work on special projects

• Travel to care centers as requested by the Manager and/or the Vice President of Operations, approximately 30%

• Configure the EHR (i.e., build athenaNet tables) and generate reports

• Support care center go-lives

• Manage multiple onboardings simultaneously

• Evaluate care center workflows and recommend changes to meet best practices

• Other duties as assigned

Position Requirements:

• Bachelor’s degree, project management experience required

• Excellent project management skills

• Ability to work in a fast-paced, sometimes intense, rapidly expanding company

• Excellent interpersonal and communications skills

• Demonstrated ability to role model effective relationship building across departmental and company lines

• Healthcare, medical group operations and/or medical billing experience or knowledge preferred, or demonstrated ability to learn new industry

• Understanding of physician practice operations

• Understanding of the implementation process and the various interdependencies between operations and technology

• Mastery of Microsoft applications, including Outlook, Excel, and Word; proficiency with PowerPoint

• Ability to identify potential issues and participate in their resolution;

• Problem solving and investigative skills;

• Organization and time management skills;

• Client-facing skills and the ability to simultaneously champion the cause of the client and serves as a Unified advocate

• Ability to work both independently and as part of a team

We offer a competitive salary and an excellent benefit package that includes health/dental/life/STD/LTD/vision insurance, paid time off, and 401(k) plan. This company is a drug-free workplace and an Equal Employment Opportunity employer.

Keywords: Unified Physician Management, LLC, Boca Raton , Engagement Manager, Other , Boca Raton, Florida

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