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Telemedia Marketing Mgr

Company: Cinch Home Services, Inc.
Location: Boca Raton
Posted on: September 12, 2020

Job Description:

Telemedia Marketing ManagerThis position leads telemedia marketing, including driving inbound/outbound sales, scripting, and overall call center performance for Cinch’s Direct-to-Consumer and On-Demand businesses. Reporting to the Vice President of Marketing at Cinch, this role will serve as an extended team member to the Direct to Consumer and On-Demand business teams. The Manager will have experience in developing and executing acquisition campaigns that deliver against business goals. An expert knowledge of effective Contact Center principles and the ability to lead the vendors in achieving its key performance metrics is a core accountability. This role is responsible for marketing oversight of the Cinch telesales vendors and will implement programs and processes that support organizational goals and improve customer sales conversion and experience. They will work with both internal telesales teams and external BPO partner(s) to train and optimize performance. Responsibilities:• By partnering with the Direct to Consumer and On-Demand teams, develop and execute telesales marketing campaigns that deliver against business goals• Develop and deploy telesales test strategies that optimize scripts, product offerings, and incentives to improve conversion• Track and report on progress of telesales marketing campaigns to business leaders• Creates and maintains a positive vendor client relationship • Reviews program performance to determine course correction, providing feedback to internal stakeholders, and the vendor partners• Understand and apply effective Contact Center principles • Participates in regular review meetings with vendors, engaging in strategic discussions; new program implementation and day to day monitoring and support of the outsourced Cinch Contact Center functions • Identify new opportunities for efficiencies across all lines of business• Ensure compliance with all quality; sales and promotional guidelines • Working with internal stakeholders, and vendor contacts, to forecast program needs and expectations • Manage relationships; interact with individuals across organizational business units• Execute on performance targets based on contractual obligationsQualifications: • 5-10 years of experience in telesales marketing;• Communication: Communicates information timely, providing clarity and direction; • Change Agent: Involves self and team in developing and executing change for business success; • Drives For Results: Mobilizes team to execute deliverables; • Leadership: Role models desired behaviors and attitude; demonstrates personal resilience; • Planning: Sets and/or executes performance targets based on contractual obligations• Understanding of the products that are available to our customers;• Possesses skills that will support the current sales process and methodology;• Strong analytical thinking skills; in order to develop plans, strategies and tactics;• Self-starter with a strong desire to take on increased levels of responsibility;• High energy and a positive attitude; proactive and focuses on what we “can do”• Ability to work in a cohesive team environment;

Boca Raton4700 Exchange CtSuite 300Boca Raton, FL 33431, USA. Boca Raton4700 Exchange CtSuite 300Boca Raton, FL 33431, USA

Keywords: Cinch Home Services, Inc., Boca Raton , Telemedia Marketing Mgr, Other , Boca Raton, Florida

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