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Work from Home, Call Center Representative

Company: OnProcess Technology
Location: Boca Raton
Posted on: August 23, 2020

Job Description:

About OnProcess TechnologyOnProcess Technology is a business optimization specialist for the post-sale value chain, digitizing and streamlining service and supply chain processes.We are a trusted advisor to many of the world's leading technology, medical device, wireless, broadband, manufacturing, and logistics companies. Providing services in 26 languages and operating in seven global facilities, OnProcess delivers a follow the sun model, with global headquarters in the greater Boston area.About the PositionWe are looking for several-- full-time,--remote (work-from-home) customer service professionals to help us ensure a positive and supportive experience for our participants. Available shift times vary, with some including evenings and weekends.-- Training is a day shift, paid model. This is an amazing opportunity- all from the comfort of your home.What You'll DoAs a--Call Center--Representative, you--will work in the following programs: consumer based Reverse Logistics, survey work, welcome and on boarding, and market research. The Call Center--Representative--supports the Company's processes through professional communications, both to and from customers, on behalf of OnProcess Technology's clients. As a result of customer contact, he/she updates the Company database with all appropriate information. The Call Center Representative supports all quality assurance efforts and Program criteria.ResponsibilitiesPerform/handle large outbound or inbound customer communications via phone or email.Advise customers on behalf of OnProcess Technology's clientsInteract with customers via various methods of communicationFollow detailed instructions as outlined in Company documentsUpdate Program Database accuratelyAppropriately handle challenging and unique customer situations in accordance with OnProcess Technology policiesIdentify and escalate data or program specific issues to appropriate level of managementMeet or exceed OnProcess Technology's key performance standards and quality objectivesWork as an integral part of the Delivery Services team; contributing to the department's ability to consistently meet and exceed Contact Center performance goalsMay be responsible for multiple programs and working cross-functionally through programParticipate in the OnProcess Virtual Office program - a requirement for remote positions.Interview using Microsoft Teams virtuallyQualifications2 years customer service experience requiredAbility to work in a repetitive fashion at a fast pace and handle large mount of outbound callsTransactional call center experience required where adherence to script is neededWork from home call center experience preferredBilingual Spanish/English preferredHigh School Diploma or equivalentAttention to detail and accuracy and ability to work on your ownConsistent job history and passion for customer serviceMulti-tasking skills including the ability to toggle between multiple computer windowsStrong written, verbal and interpersonal communication skillsMeet certification requirementsAbility to maintain confidentiality and dependabilityStrong ability to communicate via social media or other media platformsFamiliarity with or an ability to understand and utilize a database and Microsoft Office programsWorking knowledge of computers and user-level troubleshooting capabilitiesMust have a personal computer with appropriate minimum specifications (required for training, OnProcess Technology will provide computer system thereafter)Bilingual in Spanish/English a plus, but not mandatoryHigh regard for work attendanceComputer Requirements- Operating System: Windows 7/Mac 10.1 or better- CPU: Intel i5 2xxx series or better with integrated HD Graphics 2000 series or better- Graphics: Direct X 10.0 compatible, 512 Mb minimum graphics memory- Ram: 2 Gb RAM minimum- Minimum internet bandwidth of 20MB download and 5MB upload-Employee will be on webcam for day to day shift-Hard wire the computer within 25 feet of a network jackWhat we offer for Full-time--Medical and Dental, paid time off, retirement savings plans, flexible spending, company sponsored Employment Assistance Program and professional development.Work life balance! Work from the comforts of your home!Great Employee Referral Bonus!Fun and supportive work from home culture with activities and incentivesVirtual coffees, focus groups and community events all online!Powered by JazzHR

Keywords: OnProcess Technology, Boca Raton , Work from Home, Call Center Representative, Other , Boca Raton, Florida

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