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Customer Service Representative Work At Home

Company: Teleperformance At Home
Location: Boca Raton
Posted on: August 20, 2020

Job Description:

Overview

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

>We are now offering work at home position with Teleperformance provided equipment

• Paid Training $13 hourly

• Competitive Wages $13 Hourly

• Monthly Bonuses $80-$160

• Full Benefits (Medical, Dental, Vision, 401k and more)

• Employee wellness and engagement programs

• A fun, casual work environment on site or virtual

Responsibilities

Your Responsibilities

• Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner

• Provide excellent customer service through active listening on every interaction

• Troubleshoot and resolve customer issues through the use of desktop applications

• Work with confidential customer information and treat it sensitively

• Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge

Qualifications

What We’re Looking for

• Logical problem-solving skills

• Availability to work various shifts

• Ability to use Windows operating systems

• Ability to type 25 wpm

• Over 18 years of age

• High School Graduate or GED

• Predictable and reliable attendance

What We Prefer

• 6 -12 month customer service experience preferred

• Consistent work history

Proven oral & written communication

Keywords: Teleperformance At Home, Boca Raton , Customer Service Representative Work At Home, Other , Boca Raton, Florida

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