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Helpdesk

Company: Kforce Technology Staffing
Location: Boca Raton
Posted on: March 26, 2020

Job Description:

RESPONSIBILITIES Kforce has a client seeking Helpdesk in Boca Raton, Florida (FL). Duties Monitors the tier one service desk queue in JIRA as assigned Performs basic troubleshooting and resolves issues of basic to medium complexity Determines when to create a linked issue to escalate to tier two support andor escalate to a vendor for assistance Monitors the status of open issues and performs routine follow-up until issue is resolved Documents issues with internal comments that include findings and resolution Updates customer comments with comments appropriate for user community when the ticket closes, when additional information is required, or to provide the user an update as part of routine follow-up Develops test plans, executes test scripts and testing methods for all deployed applications Documents test results for both passed and failed items Includes proper supporting documentation to illustrate test results Rejects JIRA issues, or opens new JIRA issues to address non-conformities with clear description and supporting documentation REQUIREMENTS Bachelor's degree in Business, Computer Science, MIS, Mathematics or related field or a combination of education and relevant work experience 2 years of prior experience in the homeowner's insurance industry preferred Excellent computer skills with experience using MS Office (Word, Excel, PowerPoint), MS SQL, Visio Must possess the ability to troubleshoot and apply logic to solve business problems and a willingness to dig into the details to ensure the appropriate approach and best use of company resources Must have excellent organizational skills and the ability to prioritize and manage multiple projects and assignments Must have excellent verbal and written communication skills Must have excellent presentation skills Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Boca Raton , Helpdesk, Other , Boca Raton, Florida

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