Customer Support Analyst
Company: Intelliswift Software, Inc
Location: Miami
Posted on: June 24, 2025
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Job Description:
Job Title: Customer Support Analyst Duration: 6 Months Location:
Miami, FL 33131 (4day onsite 1day remote in week) Pay Rate: $25/hr
Intelliswift Software Inc. conceptualizes, builds, and supports the
world's most amazing technology products and solutions. Our team of
rich experts from diverse backgrounds contributes to making
Intelliswift one of the most reliable partners in IT and Talent
solutions. We specialize in delivering world-class Digital Product
Engineering, Data Management and Analytics, and Staffing Solutions
services to Fortune companies, SMBs, ISVs, and fast-growing
startups. Job Description: Responsibilities: · Act as a point of
contact for resolution of technology-related issues for customers.
· Interact with customers and co-workers to diagnose and resolve
problems and document customer requests in call tracking system. ·
Troubleshoot, analyze, resolve, track, escalate and accurately
document basic software, hardware and simple technical problems. ·
Provide input and update knowledgebase as necessary. · Adhere to
established policies and procedures. · Make sound business
decisions, under direction by following documented procedures.
Qualifications : · Strong customer service skills. · Technical
aptitude with PC literacy skills. · Basic knowledge of Windows
Operating Systems. · Good problem-solving skills and
decision-making ability. · Strong enthusiasm and desire to learn. ·
Bi-lingual (Spanish/English), Portuguese nice to have. · Work well
in a team environment. · Strong written and verbal communication
skills. · Ability to learn and apply technical information in a
fast paced, demanding work environment. · Effective listening
skills. · Ability to follow policies and procedures; attention to
detail. · Self-motivation and organization. · Associate degree in
Computer Science or a related discipline preferred, and at least
one year of experience in IT or related field or an equivalent
combination of education and work experience.
Keywords: Intelliswift Software, Inc, Boca Raton , Customer Support Analyst, IT / Software / Systems , Miami, Florida
