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Technical Support Team Lead

Company: VirtualVocations
Location: Boca Raton
Posted on: October 23, 2024

Job Description:

A company is looking for a Team Lead, Technical Support to oversee a team of technical support engineers and manage customer interactions.
Key Responsibilities

Lead a team of Tier 1, 2, and 3 support engineers, ensuring timely resolution of customer issues
Provide assistance to customers through various support channels and troubleshoot reported problems
Mentor team members and assist with training new hires on support processes and policies

Required Qualifications

3+ years of experience in a software application support role, preferably in ELM, GRC, Immigration, or Human Resources software
Bachelor or Master of Science in Computer Science/Engineering or relevant experience required
Highly dependable and professional with a positive attitude
Experience in managing and motivating a team
Participation in annual performance management processes

Keywords: VirtualVocations, Boca Raton , Technical Support Team Lead, IT / Software / Systems , Boca Raton, Florida

Click here to apply!

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