Geek Squad Home Theater Agent
Company: Best Buy
Location: Boca Raton
Posted on: May 28, 2023
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Job Description:
The Geek Squad Home Theater Agent, travels via a company owned
vehicle (Geekmobile) from the precinct to our client's home and
assist with the delivery, installation, repair, and haul away of
home theater technology products and equipment. They provide our
clients service that exceeds expectations by handling appointments
with care, asking the right questions to enhance the client
experience, and providing prompt follow up of recommendations as
well as solutions. Geek Squad Home Theater experts, are responsible
for completing fulfillment of intermediately complete work, while
managing inventory and vehicle maintenance for our Geekmobiles in
partnership with other Agents. At Best Buy, we are obsessed with
building long term relationships with our customers. Every team
member should feel empowered to deliver a world-class and unique
experience based on what each customer needs. Key Responsibilities
Helps drive a positive customer experience by building
relationships, exhibiting empathy, and providing solutions for
their needs. Performs a variety of fulfillment duties for clients
in their homes including delivery, installation and networking with
a primary focus on Home Theater technology. Phone and in-person
contacts with clients to reveal diagnostic discoveries and make
recommendations for protecting and defending client devices.
Provides timely updates to the client and store precincts. Manages
inventory and Geekmobile maintenance. Provides feedback and
training to store teams and assists in store stock repairs.
Supports Geek Squad efforts to protect the world, one device at a
time. Basic Qualifications 1 year of customer service experience 6
months experience in one or more of the following: sales, delivery,
installation, repair OR military equivalent Current, valid driver's
license Have and maintain a driving record which meets Best Buy
safety standards (e.g. minimal number of violations/accidents,
etc.) Ability to consistently lift/carry/maneuver products weighing
75lbs+ individually, or 150lbs+ as a team (support tools such as a
harness, dolly, and/or lift may be provided as applicable for the
type of work being performed) Must be at least 21 years of age
Acquire and maintain any state or local licensing, as required,
within 90 days of hire Preferred Qualification Previous experince
in an in-home experience environment Previous experience actively
using and learning about technology products
PDN-991f33c1-6091-425e-a022-3ca20d595284
Keywords: Best Buy, Boca Raton , Geek Squad Home Theater Agent, IT / Software / Systems , Boca Raton, Florida
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