Software Solutions Specialist Manager

Company: Deloitte
Location: Boca Raton
Posted on: May 24, 2023

Job Description:

Job Title: Software Solutions Specialist Manager - DAS Application Management Group


Location: Virtual/Remote


Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportaunity with Deloitte Technology US (DT - US). We are curious and life-long learners focused on technology and innovation.


Work you'll do


At Deloitte, DAS AMG Vendor Applications Team is responsible for the management of 100+ COTS/Third-Party enterprise applications for our Engagement teams across all business lines. The Vendor Applications team help implement, upgrade, migrate and support/maintain these applications by coordinating with the engagement teams, infrastructure teams and Third-Party vendors.


Job Description:


Responds proactively to both business and project issues and manage escalations on COTS (on prem and cloud based) applications.

Lead the communication to management, client, and support groups as needed regarding the product related changes and support issues.

Managing the team's SLA on deployment and configuration tickets.

Managing the operations tasks with the team.

Identifying areas and developing custom scripts, tools to improve Vendor Applications Process.

Working with various teams like Infrastructure team, database team, cyber security team, network team, etc., US/India teams in troubleshooting application issues.

Driving the delivery with planning, effort estimation and resource management.

Drive solutioning with automation/innovation for process improvements and project requirements.

Identify process improvements and drive strategic implementation of solutions.

Champion SAFe best-practices, processes, and tools in support of DevOps processes for Vendor Products.

Familiarize themselves with the business functionality and technology used on the enterprise products.

Support, train, and mentor others on the various aspects of the team offerings.


The team


Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.


The -3,000 professionals in DT - US deliver services including:


Cyber Security

Technology Support

Technology & Infrastructure

Applications

Relationship Management

Strategy & Communications

Project Management

Financials


Deloitte Application Studios (DAS)


Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.


Required Qualifications:


Bachelor's degree in Computer Science or Business Administration, or relevant educational or professional experience.

Minimum 6 years of related technology experience with the following: infrastructure architecture, large enterprise product implementations (like Globalscape EFT, Informatica, UiPath, Tableau server, Qlik sense, etc.), Windows Server Administration.

Minimum 1 year of leadership/management experience.


Preferred Qualifications:


Master's degree in engineering/computer science

Drive project activities by closely working with external vendors, internal clients, and external clients to manage applications through various non-prod and production environments.

Aptitude for learning new technologies.

Expert in documentation of Technical, Functional, Testing and Process/Project.

Driving best practice guidelines for Secure File Transfer Methodologies (SFTP).

Should have expertise on InfoSec and Cyber Policies on Data Transfer (SFTP).

Strategy and roadmap of future upgrades and product enhancements.

Expertise knowledge on Globalscape architecture.

Should be able setup and drive automated complex event rules in Globalscape.

Good knowledge of Load balancers, Network, Active Directory, DNS, etc., and setting up application in on-prem infrastructure and across major cloud service providers like Azure, AWS.

Ability to train new hires on process and technology.

Demonstrate an understanding of web application architectures, SSDLC, and scripting languages.

Demonstrates a strong working understanding of troubleshooting techniques and strategies including an ability to use troubleshooting tools. Advanced root cause analysis and problem-solving capabilities for complex scenarios.

Demonstrates an ability to manage multiple project deliverables on multiple projects effectively.

Working experience on scripting languages like PowerShell

Good knowledge in SQL commands.

Working experience in SAFe Model.

Excellent interpersonal and communication skill.


Limited immigration sponsorship may be available.


For individuals assigned and/or hired to work in Colorado or Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and the State of Nevada and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 to $210,600.


You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.


How you'll grow


At Deloitte, our professional development plan focuses on helping people at every level of their career to help them to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


Benefits


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.


Deloitte's culture


Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.


Corporate citizenship


Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.


Recruiter tips


We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.


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Keywords: Deloitte, Boca Raton , Software Solutions Specialist Manager, IT / Software / Systems , Boca Raton, Florida