Technical Customer Service Associate

Company: Mutual of America Financial Group
Location: Boca Raton
Posted on: June 16, 2022

Job Description:

We are hiring a Technical Customer Service Associate in our inbound customer service 800-Line call center in Boca Raton, Florida. This full-time opportunity is onsite full-time (no remote work) and is responsible for handling technical calls to resolve website issues for participants and contractholders via the 800-Line. The ideal candidate has strong technical knowledge of web navigation including troubleshooting and strong problem solving skills, and enjoys working in a team environment. - -In this role, you will be asked to do the following:

• Respond to incoming calls through the 800-Line and to emails that relate to website issues and troubleshooting. - Assist participants with setting up their online accounts and reporting unresolved issues to the Company's IT department. Interact directly with the Company's IT department to resolve participant's website issues in a timely manner.
• Responds to incoming calls for Annuity Buyout participants and fulfill their administrative requests. Fulfill phone request for products and plan literature. Process non-financial transactions such as address changes, email addresses, etc. Validate withdrawal claims through the 800-Line and open cases in Salesforce. Update Salesforce as required, refer callers to the Rollover Specialist Department for prospect product information, refer callers to the Withdrawal Call Center, Loan Department and Claims, and refer callers to the Regional Offices where appropriate. Will only engage in administrative activities. Will not process financial transactions or engage in any sales related activities.
• Assist Participant Service management with special projects or assignments which do not require FINRA registration.Qualifications we are looking for:

• Excellent telephone voice, communication skills, and customer service skills.
• Strong technical knowledge of web navigation including troubleshooting and strong problem solving skills. -
• Must be able to work onsite in the office, an 8-hour shift between 8:00 a.m. and 9:00 p.m., Monday through Friday, and from 9:30 a.m. to 4:00 p.m. on Saturdays, when needed. - Overtime pay earned for all hours worked beyond 40 each week.
• College degree preferred.
• 1-year prior service experience preferred.We offer a base salary and lucrative bonus potential in addition to outstanding benefits (which start on your first day of employment), including a comprehensive health plan, pension plan, 401(k) with company match, life insurance, vacation days and paid holidays. - -Visit www.mutualofamerica.com/careers -for additional details about life at Mutual of America. You can also follow us on Twitter: @mutualofamerica or Facebook: @mutualofamericaMutual of America Financial Group is an equal opportunity employer.#CB

Keywords: Mutual of America Financial Group, Boca Raton , Technical Customer Service Associate, IT / Software / Systems , Boca Raton, Florida