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Systems Administrator

Company: GRUBBRR
Location: Boca Raton
Posted on: January 16, 2022

Job Description:

We're looking for a versatile System Administrator who enjoys solving problems and helping people. At GRUBBRR, you'll be responsible for resolving complex technical issues, such as network and server connectivity, resolving issues related to DHCP and DNS, administering Active Directory, Office 365, Google Suite, managing backups and security, and serving as an escalation point for our desktop administrator. You'll also participate in projects, such as Windows Server deployments, configuration of firewalls and switches, backup implementations, and installation of complex network and server environments. You'll work closely with our dynamic service team to ensure client requests are resolved promptly, and documentation and ticketing are updated accordingly.
This is an in-person opportunity only, candidates who are able to work in or relocate to Boca Raton, FL area will be considered. No remote option available.
RESPONSIBILITIES

  • Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed
  • Installing, migrating, configuring, and managing Windows Server environments
  • Managing Office 365 tenants and migrating clients from other email providers to Office 365
  • Providing on-site & remote support, with issues ranging from simple desktop setup, configuration, and migration, to network troubleshooting, email/Outlook support, to basic Server functions like adding/removing users to Active Directory and managing Group Policy
  • Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed
  • Actively collaborating in the development and maintenance of IT Support processes
  • Identifying infrastructure system needs and providing feedback for development
    QUALIFICATIONS
    • A minimum of 4-6 years of experience working in systems administration, security & networking
    • Microsoft Windows Server installation, management, and troubleshooting
    • Active Directory, domain deployment
    • Virtualization: Hyper-V and VMware configuration and management
    • Networking. LAN/WAN, DNS, DHCP, Advanced firewall and switch configuration
    • Office 365 migration and management
    • Backup deployment and troubleshooting
    • Intermediate network security skills, managing endpoint protection, combat & prevent brute force attacks, viruses & DDOS attacks, etc---
    • Experience with security systems: IPS/IDS, DDoS protection (APS), SIEM, proxy, WAF, DAM, as well as experience in networking (TCP/IP, reading network packets, network technologies, and perimeter protection), Windows operating systems, Azure, Active Directory and LDAP
    • Must have experience in PCI compliance

      BONUS POINTS
      • 2 or 4 year degree in a computer science/engineering area of study
      • Security certifications, Network certifications or other technical certifications (e.g. Cisco, Microsoft, VMware, CompTIA, or similar)
      • Bilingual Language skills (English + Spanish or Portuguese)

        WHY WORK AT GRUBBRR
        • Great culture. Awesome people. We have a fun, collaborative environment where everyone shares a passion to win
        • We are an industry leader with a cutting-edge product that is in high demand - your work will be seen around the world
        • Excellent leadership team
        • Beautiful, brand-new office - modern and fun, invites creativity & collaboration - complete with a 'Zen Garden', indoor-basketball court and weekly ping pong tournaments!
        • The opportunity to be an entrepreneur and owner, all employees get stock options
        • The opportunity to be part of something that is revolutionizing industries
        • Equity opportunity in a mid-stage startup that is absolutely exploding
        • Be at the forefront of AI, machine learning, facial recognition, digital sensors, and other emerging technologies

          Don't miss out - you could not join at a better time!

          ABOUT GRUBBRRGRUBBRR is changing the way the world does commerce. We are a mid-stage startup that is exploding with growth and we are embarking upon partnerships with some of the world's most recognizable brands. We automate commerce by providing the smartest solutions available. We drastically improve efficiency, improve the customer experience, and drive higher revenue while significantly reducing costs. We believe the cashier is obsolete.We produce sleek, beautifully intuitive products such as:
          • Self-service kiosks
          • Contactless ordering systems
          • Point-of-sale systems
          • Mobile ordering and online ordering
          • Kitchen display systems
          • Digital menu boards & digital customer progress boards
          • Contactless IoT smart lockers
          • AI/Computer Vision based self-checkout system
          • SaaS with advanced data analytics and machine learning Check out our products & what customers have to say: https://www.linkedin.com/company/grubbrr
            Featured on CNBC, Forbes, Cheddar & Fox News

Keywords: GRUBBRR, Boca Raton , Systems Administrator, IT / Software / Systems , Boca Raton, Florida

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