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Bilingual (Portuguese & Spanish) Technical Support Representative

Company: Teleperformance
Location: Boca Raton
Posted on: November 19, 2021

Job Description:

Overview:

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the worlds population. This kind of growth wouldnt have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

We are now offering work at home position with Teleperformance provided equipment. Benefits of working with TP include

  • Paid Training
  • Competitive Wages $14.35 Hourly
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
    Responsibilities:
    • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
    • Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
    • Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue
    • Work with confidential customer information and treat it sensitively
    • Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
    • Use software to source and input customer data accurately as related to the inquiry
    • Attend training from the comfort of your own home and transition to our brick and mortar facility upon training completion
      Qualifications:

      We Highly Prefer:
      • Bilingual - Spanish/Portuguese & English
      • 6 months call center and/or tech support experience
      • Ability to type efficiently
      • High School Graduate or GED
      • Ability to listen to and understand callers concerns
      • Ability to remain calm
      • Availability to work various shifts
      • Basic computer aptitude in Windows and/or Mac
      • Proven oral & written communication skills
      • Environmental Requirements Include:
        • Internet speed higher than 12 mbps download
        • Internet speed higher than 1.0 mbps upload
        • Internet speed less than 100 pings MS
        • Modem firewalls should be disabled for proper VPN and product access
        • Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
        • Organization and work prioritization skills
        • Continuously demonstrate a high sense of urgency, and perform under pressure

          Being One of Our People

          It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. Thats why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

          Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance, Boca Raton , Bilingual (Portuguese & Spanish) Technical Support Representative, IT / Software / Systems , Boca Raton, Florida

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