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Modernizing Medicine, Inc.: Associate Software Support Specialist - Ema

Company: Modernizing Medicine, Inc.
Location: Boca Raton
Posted on: November 21, 2020

Job Description:

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!Inc. Magazine Best Workplaces of 2020Inc. 5000 Fastest-Growing Private Companies in America 2015 2019Marketing Campaign of the Year for Telehealth Business Intelligence Group's Public Relations & Marketing Excellence Award 2020Best Use of Technology in Customer Service (Gold) Customer Sales and Service World Awards-- 2019Customer Service Department of the Year (Gold) Customer Sales and Service World Awards 2018South Florida Business Journal Fastest Growing Technology Company 2016 2018Modernizing Medicine is delivering truly disruptive and transformative products and services that will impact the healthcare industry. The work we do makes a difference.Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that maximize office interactions, patient visits, collections and reimbursements.Modernizing Medicine is hiring an Associate Software Support Specialist to provide best in class software support service to our expanding client base of EMA users. This is a great opportunity to be a part of an exceptional, fast-paced, positive and growing medical software company.You may be a great fit for Modernizing Medicine's Associate Software Support Specialist position IFYou possess a real passion for innovative solutions within Healthcare ITYou are an amazing problem-solver with exceptional customer service skills, going above and beyond client expectationsYou are naturally curious about the way things work and have the distinct ability to pick up both software and medical practice concepts easilyYou have excellent interpersonal, verbal and written communication skills, as well as the ability to effectively prioritize and manage your timeThe Role:Deliver an exceptional client experience by identifying and documenting client needs and issues; answering incoming inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolutionProvide consistent, professional and high-quality client support, every day, all the time, no matter whatEstablish procedures to ensure client satisfaction and quality service deliveryCommunicate and collaborate across teams and departments to help solve issuesReplicate and document issues for further escalationSkills & Requirements:Previous customer service experience required, call center experience a strong plusTwo years experience providing software application support preferred, medical software application experience a plusBasic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOSYou must be technically savvy with an ability to easily learn new softwareAbility to provide some off-hours support, including occasional weekendsExceptional written, verbal and interpersonal communication skills requiredProfessional demeanor requiredBachelor degree preferredModernizing Medicine Benefit Highlights:Your compensation is a combination of base salary and bonus potential.Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending AccountsEmployee Resource Groups to help foster a diverse and inclusive workplace. Modernizing Medicine's Women's (mmWIT), LGTBQIA+ (mmREACH) and BIPOC (mmUNITY) groups play a key role in contributing their expertise and experiences to create our award winning culture through awareness, events, mentoring opportunities and more.Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

Keywords: Modernizing Medicine, Inc., Boca Raton , Modernizing Medicine, Inc.: Associate Software Support Specialist - Ema, IT / Software / Systems , Boca Raton, Florida

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