Tier 1 - HR Advisor
Company: The Judge Group
Location: Boca Raton
Posted on: April 25, 2024
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Job Description:
We are hiring a Tier 1 HR Advisor.40 hours per week100% on-site
in BOCA RATON, FL while in training. After 4 months will be allowed
to work 2 days on-site and 3 days remote per week.For immediate
consideration, please email me. HDEISSROTH JUDGE.COM
This job will have the following responsibilities:
Conducts day-to-day transactional processing in Workday and other
related systems as required.Handle high volume of incoming calls,
chats and text in a call center environment.
Responsible for adhering to HR Operations, Service Level Agreements
and Key Performance Indicators.Evaluates and responds to employee
and manager inquires via phone, chat, or other methods and provide
accurate and timely responses through use of a knowledgebase, and
desktop tools. Listening to callers, digesting the information and
conveying an accurate solution.
Provides guidance to callers about Workday, Kronos and other HR
systems as required.
Demonstrates professionalism at all times when dealing with others
by communicating effectively, being responsive, and collaborating
with others.
Escalates complex issues to Tier 2 Service Center Specialists or HR
Service Center Manager as required.Creates and maintains detailed,
complete and accurate records of all interactions in the Case
Management System.Maintains privacy and confidentiality of
information, protects the assets of employees, and the company.
Reports non-compliance and adheres to all applicable federal and
local laws, regulations, and company policies and procedures.
Provides callers with excellent, efficient and courteous
service.Ensures case management notes are written professionally
thorough and accurately detail the problem and the proposed
resolution.Identifies escalation trends to the HRSC Manager and
opportunities for process improvement and/or new solutions.Assists
in identifying areas to improve communications and efficiency of
operations and implementing changes.Builds positive working
relationship with colleagues, manager and stakeholders.The ability
to interact effectively with a diverse employee and manager
population at all levels within the organization
Qualifications & Requirements:A high school diploma or general
education degree (GED) required.---Bachelor's degree, in Human
Resources, Business or related field is preferred.IHRIM and/or SHRM
certification a plus.1 - 2 years' experience in Human Resource, HR
Operations, or Call Center environment preferred.Knowledge of
Workday or other HR systems is desirable.Knowledge of case
management systems and HR Portal technology is helpful.Strong
organizational and time management skills.Ability to work in
independent or team environment.Communicate effectively with all
parties as required.Written communication is clear and succinct in
a variety of communication settings and styles.Strong customer
service skills clear communication, and client focus.Process
improvement and comprehensive understanding of cross-functional
processes. Microsoft Office suite, Excel, Word, and PowerPoint
preferred.Six Sigma Certification a plus.Bi-lingual (Fluent in any
of the following languages Portuguese, Spanish, Chinese, German or
Hungarian) required
Keywords: The Judge Group, Boca Raton , Tier 1 - HR Advisor, Human Resources , Boca Raton, Florida
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