Sr. Manager, HR Operations

Company: Cinch Home Services, Inc.
Location: Boca Raton
Posted on: May 26, 2023

Job Description:

Sr. Manager, Payroll & Benefits HR OperationsPurposeSr. Manager, Payroll & Benefits HR Operations manages the deployment and administration of operational processes used to deliver HR programs and projects. Collaborates with stakeholders to provide consultation, process design, and project management of HR program implementations and initiatives like compensation/payroll, benefits, and performance management.The Sr. Manager, Payroll & Benefits HR Operations is responsible for supporting the management of employee benefits and wellness goals, payroll and leads the implementation of the wellbeing vision and strategy for Cinch. This includes, but is not limited to, making recommendations based on data analysis, open enrollment, monthly billing, and data audits & reporting in the current HR system (UKG). In this role you are responsible for the oversight of maintaining and monitoring the company's payroll process, payroll tax reporting, performance management, and the external payroll vendor to ensure accurate and timely receipt of compensation.The Sr. Manager, Payroll & Benefits HR Operations will serve as the SME in all areas of benefits administration. You have a lead role in managing the Sr. Benefits Specialist in administering our wellness program and ensuring they are the main point of contact for all benefits requests, ensuring employees have the right information to make informed decisions as it pertains to their elections. The ideal candidate is a solution-driven individual who sees inefficiencies as an exciting opportunity to create impactful changes within the Benefits and Payroll team.Essential FunctionsPayroll

• Maintain absolute confidentiality of work-related issues, records, and company information.
• Ensure compliance by developing and adhering to internal controls requirements, maintaining updated documentation for payroll processes, and providing recommendations as appropriate, with a demonstrated ability to own the Ultimate Software systems controls.
• Determine and implement payroll strategic plan through partnership with key stakeholders.
• Ensure correct processing of special payroll items such as disability payments; relocation, expense reports, or other expenses; additional payroll runs for bonuses, etc.
• Ensure compliance with federal and state payroll tax regulations, respond, and resolve all payroll tax issues, and ensure adequate tax registration and correct tax rates in the system. Advise HR management on needed action and provide required notifications to employees.
• Manage quarterly reconciliation of Wage and Tax Reports and calendar year-end processing of payroll, including supplemental payrolls, W-2 and other tax forms, and other government-required documentation.
• Monitor and analyze payroll metrics to identify trends and opportunities for improvement.
• Manage the annual payroll budget, ensuring that costs are within budget and any variances are explained and addressed.
• Stay current on payroll trends and regulatory changes and make recommendations for process improvements and updates.
• Partner with HR to ensure accurate benefits entry in systems, and reconciliation of year-end requirements. Includes 401(k) administration and audit participation.
• Support required audits as requested.
• Oversee the maintenance of all employee records (manually and electronically) to reflect all changes in employment (i.e., hires, terminations, promotions, transfers, benefits enrollments, involuntary deductions, etc.) in accordance with the company's policies and procedures, and with state and federal laws and regulations.
• Compile statistical data and information, maintain various records, and prepare special and periodic reports. Seek to find solutions for internal customers to self-serve on-going data reporting needs.
• Identify and monitor payroll reporting KPI's.
• Interpret new legislation impacting payroll.
• Perform other duties and participate in special projects as assigned.Benefits Administration
  • Responsible for the administration of all company sponsored benefits programs such as group health, dental, and vision plans, disability, life, retirement plans, time off, COBRA and ancillary benefits: eligibility, enrollment, changes in family status, claims administration, terminations, etc.
  • Prepares reports and presentations on health and wellbeing data and progress/performance as needed/requested.
  • Communicates progress and performance of wellbeing initiatives regularly with divisional and market executive leadership to demonstrate program value and impact on healthcare costs, absence, workers compensation and productivity.
  • Lead company-wide well-being strategy implementation, provide divisional support (toolkits, best practices, etc.) to enhance whole person health within the organization.
  • Identifies health and wellbeing opportunities for team members through assessment of population health data.
  • Assist Sr. Benefits Specialist in obtaining statistics and information in the renewal process of any health, life and retirement plans that benefit the company, and in line with local markets and best practices.
  • Optimize the strategy and tactics for the wellbeing champion network to advance the culture of wellbeing at a grassroots level.
  • Oversee any/all Benefit Plan Set-ups and Pay Calculations (deductions, adjustments, etc.).
  • Reviews/audits/verifies monthly Benefit Plan invoices and processes on a timely basis.
  • Administers the input and reporting of employee data for the 401(k) plans.
  • Ensures employee understanding of benefit programs by working with the Benefits broker to regularly generate communications.
  • Provide counsel to employees/dependents as situations arise. Acts as liaison with various insurance carriers and fosters effective relationships with client representatives.
  • Perform other duties and participate in special projects as assigned.Qualifications:
    • Knowledge of Health and Welfare regulations and compliance laws and policies.
    • Prior experience working in a transformational environment and managing multiple priorities is a must.
    • Implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions.
    • Prior experience working in a broker or carrier environment is a plus.
    • Must possess strong organizational, communication (both written and verbal) and interpersonal skills.
    • Attention to detail, strong follow-up and customer service skills are essential.
    • Proficient in using Microsoft Word, Excel, UltiPro, and Microsoft Outlook.
    • Ability to maintain 100% CONFIDENTIALITY and professionalism with payroll and personnel information - zero tolerance on divulging confidential information.
    • Must be results driven, passionate, and flexible to contribute to a high-performance culture and a great place to work.Education and/or Experience
      • Bachelor's degree in Human Resources, Business Administration, or a job-related field is preferred or a combination of education and experience.
      • Ten (10) years of multi-state payroll and tax experience required.
      • Ultimate Software (UKG) experience required.
      • Knowledge of state and federal regulations regarding payroll and benefits, including the ACA, FLSA, etc.
      • Knowledge of HRIS systems related to payroll and benefits, including system implementation, system optimization, and reporting.
      • Problem analysis and problem resolution skills including complex accounting issues.
      • Excellent interpersonal skills, as exemplified by the ability to establish and maintain productive relationships with peers, employees, and vendors; and to diplomatically resolve payroll, benefits, and human resource issues.
      • Ability to use software to develop spreadsheets, databases, and do word processing.
      • Self-starter with initiative who can work in a fast-paced and changing environment and is able to handle multiple priorities and deadline simultaneously.
      • Strong analytical skills with the ability to work through processes, identify and implement process improvements and resolve complex accounting matters.
      • Ability to work as part of a team and independently; displays a commitment to service, be process oriented, and have a sense of urgency balanced with good judgement.
        Certifications, Licenses, Registrations

Keywords: Cinch Home Services, Inc., Boca Raton , Sr. Manager, HR Operations, Human Resources , Boca Raton, Florida