Human Resources Generalist
Company: Kelly Services, Inc
Location: Boca Raton
Posted on: May 16, 2022
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Job Description:
Job Description Kelly is looking for a Human Resources
Generalist for a global biotechnology company in Boca Raton, FL.
Job Description Customer Service based position. First point of
contact for employees and managers for resolution of HR issues
related to areas of Benefits, Compensation, New hires,
Recognitions, Kronos, Payroll and other HR Business Processes. HR
Shared Services Administrator who creates a positive, productive
experience for managers and employees who seek assistance on a
broad range of matters pertaining to their relationship with the
Company. This position requires that you take incoming calls
through a cloud-based contact center software. Responsibilities
Accepts large volumes of incoming calls, chats, and text from
various levels of employees to quickly access and resolve HR
related issues. Delivers exceptional customer service while
supporting employees with HR issues/questions. Ensures execution of
End-to-End processes and all tasks associated from Employee
Cloud/Workday. Supports all HR COEs for executing Core, Common and
Consistent, processes, tasks and overall administration, and
ensures continuity and successful delivery of functional services
to users throughout the organization Conduct research of issues as
appropriate and provide resolution in a timely manner.
Qualifications Education HS Degree within Business/ HR or related
field required Associate Degree preferred SHRM/HRCI certification a
plus 1-3 years of experience in HR, preferred HR Operations and/or
a Shared Services operation or closely related experience call
center/technical help desk support, etc. Experience in supporting
multiple HR COE areas, such as Compensation, Benefits, Relocation,
Talent Acquisition, HR Systems/HRIS, etc Knowledge of Case
Management systems, ACD/IVR, and HR Portal technology a plus
Demonstrated ability to drive customer service and operational
excellence Experience working within a global HR shared services
model highly desired Demonstrated high level of integrity when
dealing with sensitive and confidential information Multi-lingual
capabilities as plus US Spanish/Portuguese/French/English Pay rate:
$20/hr Schedule: Monday- Friday 8:00am- 5:00pm
Keywords: Kelly Services, Inc, Boca Raton , Human Resources Generalist, Human Resources , Boca Raton, Florida
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