Human Resources Generalist

Company: Kelly Services, Inc
Location: Boca Raton
Posted on: May 16, 2022

Job Description:

Job Description Kelly is looking for a Human Resources Generalist for a global biotechnology company in Boca Raton, FL. Job Description Customer Service based position. First point of contact for employees and managers for resolution of HR issues related to areas of Benefits, Compensation, New hires, Recognitions, Kronos, Payroll and other HR Business Processes. HR Shared Services Administrator who creates a positive, productive experience for managers and employees who seek assistance on a broad range of matters pertaining to their relationship with the Company. This position requires that you take incoming calls through a cloud-based contact center software. Responsibilities Accepts large volumes of incoming calls, chats, and text from various levels of employees to quickly access and resolve HR related issues. Delivers exceptional customer service while supporting employees with HR issues/questions. Ensures execution of End-to-End processes and all tasks associated from Employee Cloud/Workday. Supports all HR COEs for executing Core, Common and Consistent, processes, tasks and overall administration, and ensures continuity and successful delivery of functional services to users throughout the organization Conduct research of issues as appropriate and provide resolution in a timely manner. Qualifications Education HS Degree within Business/ HR or related field required Associate Degree preferred SHRM/HRCI certification a plus 1-3 years of experience in HR, preferred HR Operations and/or a Shared Services operation or closely related experience call center/technical help desk support, etc. Experience in supporting multiple HR COE areas, such as Compensation, Benefits, Relocation, Talent Acquisition, HR Systems/HRIS, etc Knowledge of Case Management systems, ACD/IVR, and HR Portal technology a plus Demonstrated ability to drive customer service and operational excellence Experience working within a global HR shared services model highly desired Demonstrated high level of integrity when dealing with sensitive and confidential information Multi-lingual capabilities as plus US Spanish/Portuguese/French/English Pay rate: $20/hr Schedule: Monday- Friday 8:00am- 5:00pm

Keywords: Kelly Services, Inc, Boca Raton , Human Resources Generalist, Human Resources , Boca Raton, Florida