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Customer Service Associate

Company: Eden Medical Supply
Location: Boca Raton
Posted on: November 24, 2022

Job Description:

Eden Medical Supply is looking for a motivated and high-energy individual to fill the role of Client Service Associate. As an associate, you will assist in responding to patient inquiries, developing relationships with physician offices, and you will serve as a multi-faceted contributor to our team. We are looking for a capable "multi-hat" individual who goes above and beyond, is detail-oriented, a critical thinker, a team-player, and an asset for our team.Eden Medical Supply is a medical supply company that provides full-service intake, onboarding, fulfillment, and retention for each of our patients. We are currently specializing in new diabetes devices.This is an IN-PERSON position and we are currently conducting phone interviews. You will be a part of the client service team and have direct access to all Team Members for daily communication and camaraderie. Supervisory Responsibilities: _None._ Duties/Responsibilities: _Learn & integrate best operational practices to contribute to a positive patient service experience_ _Acquire detailed knowledge of product and services to provide excellent service.__- Handle both inbound and outbound calls to/from current client's patients + doctors' offices__- Correspond with existing physician offices in our network to build a mutually beneficial working relationship_ _Recognize and resolve all patient inquiries and complaints, including shipment, equipment, and doctor's office related inquiries__- Correspond with patient doctor's offices through fax, email, & phone to receive certified DME orders and medical records_ _Any additional related duties as assigned_ Required Skills/Abilities: _Excellent verbal, written, and interpersonal communication skills._ _Demonstrated ability to persuade, overcome objection, and advocate for patients_ _Excellent customer service-related de-escalation & problem-solving skills._ _Excellent data entry-related organizational skills and attention to detail._ _Ability to function well in a high-paced and at times stressful environment._ _High energy and outgoing personality is required._ _Proficient with Microsoft Office Suite or related software._ _Interest in the Medical related field is preferred._ _Access to working desktop/laptop, mouse/keyboard, and headset microphone is required_ _Typing speed of 45+ WPM is preferred_ Education and Experience: _High school diploma or equivalent is preferred.__At least 2 years of customer service in the medical field experience preferred._ Physical Requirements: _Prolonged periods of sitting at a desk and working on a computer._Job Type: Full-timePay: $15.00 - $17.00 per hourBenefits: Dental insurance Health insurance Paid time off Paid trainingSchedule: 8 hour shift Monday to FridayCOVID-19 considerations:All Eden Medical Supply team members are required to have full vaccination and relevant boosters for COVID-19.Ability to commute/relocate: Boca Raton, FL 33431: Reliably commute or planning to relocate before starting work (Preferred)Education: Associate (Preferred)Experience: Customer retention: 2 years (Preferred)Work Location: One location

Keywords: Eden Medical Supply, Boca Raton , Customer Service Associate, Hospitality & Tourism , Boca Raton, Florida

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