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Customer Service Representative - Claims 8:30-5pm M-F

Company: Nation Safe Drivers
Location: Boca Raton
Posted on: November 22, 2022

Job Description:

Schedule: 8:30-5pm $15/hr

*Why Work with Us?*
* *Employee Stock Ownership* - Earn company shares annually (free) based on years of service.
* *Culture *- Everyone is considered part of the work family where the employee experience takes precedent. Casual work attire in the call center.
* *Benefits* - Medical, Dental, Vision, 401K, Pet Insurance, Short & Long-Term Disability, Supplemental Life.
* *Compensation* - Competitive base pay based on experience plus monthly bonus potential.
* *Employee Perks* - Reward and recognition programs. Discount programs.
* *Career Path & Advancement Opportunities* - Focus on promoting from within and training paths.
* *Fun Events & Team Lunches*

*Call Center Agent Job Responsibilities: *
* Dispatches roadside assistance requests in a timely manner to service providers using a variety of communication channels.
* Communicate with service providers the pertinent information needed to provide timely assistance.
* Answering inbound phone calls, providing exceptional customer service to clients and customers.
* Communicate to the customer via outbound calls when necessary to provide and/or resolve logistical issues or provide status updates.
* Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
* Escalates service issues, concerns, complaints and incorrectly created calls.
* Effectively manage time pertaining to call metrics, breaks and lunches.
* Meet daily and monthly performance objectives as outlined in our Standard Operating Procedure.
* Ensure you are at your desk, ready and in available status at the start of your shift.
* Ensure calls are properly documented.
* Track and email excessive cost to assigned supervisor.
* Clearly communicate service delays or delays in completing your work to your supervisor.

*Education/ Work Experience and Job Competencies: *
* Associate's Degree or High School diploma/GED with minimum 1 year customer service experience preferred but not required
* Job Competencies:

* Must maintain highest level of confidentiality at all times
* Must demonstrate a positive attitude with both internal & external members
* Excellent interpersonal communication skills (verbal and written)
* Must have working knowledge of Excel, Word, and Outlook
* Ability to multi-task, follow up, and meet deadlines/goals
* Strong attention to detail
* Must demonstrate polite and professional demeanor
* Must be very proficient with inbound and outbound calls
* Must understand and operate in accordance with Company Policy and Procedures at all times

NSD is an equal opportunity employer and a drug free workplace.

*_NSD maintains a drug-free workplace and performs pre-employment substance abuse testing._*

Location: 4660 Communication Ave, Boca Raton, FL 33431

Job Type: Full-time

Pay: $15.00 per hour

* 401(k)
* Employee assistance program
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
Physical setting:
* Call center
* Office
* 8 hour shift
Supplemental pay types:
* Bonus pay

Work Location: One location%58047475%

Keywords: Nation Safe Drivers, Boca Raton , Customer Service Representative - Claims 8:30-5pm M-F, Hospitality & Tourism , Boca Raton, Florida

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