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Insurance Customer Service Specialist

Company: CareersUSA Inc.
Location: Boca Raton
Posted on: September 24, 2022

Job Description:

CareersUSA, a leader in the staffing industry with over 41 years of experience, has another job opportunity for you: Our Client is seeking an Insurance Customer Service Specialist. Earn an hourly rate at this full-time position. Work Monday through Friday, 8:30 AM - 5:00 PM. Job Description:

  • Receives call from agents and policy holders
  • Responsible for making decisions
  • Ensure positive customer service experience with every interaction
  • Maintaining accurate documentation
  • Research and reinstate policies within the authority level provided
  • Process policy reinstatements and pay plan changes
  • Research payee changes and submit for approval
  • Respond to customer service emails and make decisions
  • Triage and research complex customer service inquiries
  • Process and/or provide direction on escalated transactions
  • Resolve disputes and recommend procedure changes
  • Review and formally audit customer service transactions and data entry
  • Identify customer service and processing issues and trends Job Requirements:Requirements
    • High School Diploma or equivalent
    • Must hold a 4-40 or 2-20 Insurance License
    • Excellent communication and interpersonal skills with a pleasant demeanor
    • Minimum 3 years' customer services experience in the insurance industry
    • In depth knowledge of Florida homeowner's insurance and underwriting rules
    • Must have the ability to multi-task
    • Strong computer skills
    • Prior agency CSR experience
    • Bilingual: English / Spanish preferred Contact Information:
      • CareersUSA - Boca Raton
      • Ph:
      • E-mail: Please submit your resume through this posting or call for alternatives

Keywords: CareersUSA Inc., Boca Raton , Insurance Customer Service Specialist, Hospitality & Tourism , Boca Raton, Florida

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