Insurance Customer Service Specialist

Company: CareersUSA Inc.
Location: Boca Raton
Posted on: September 24, 2022

Job Description:

CareersUSA, a leader in the staffing industry with over 41 years of experience, has another job opportunity for you: Our Client is seeking an Insurance Customer Service Specialist. Earn an hourly rate at this full-time position. Work Monday through Friday, 8:30 AM - 5:00 PM. Job Description:

• Receives call from agents and policy holders
• Responsible for making decisions
• Ensure positive customer service experience with every interaction
• Maintaining accurate documentation
• Research and reinstate policies within the authority level provided
• Process policy reinstatements and pay plan changes
• Research payee changes and submit for approval
• Respond to customer service emails and make decisions
• Triage and research complex customer service inquiries
• Process and/or provide direction on escalated transactions
• Resolve disputes and recommend procedure changes
• Review and formally audit customer service transactions and data entry
• Identify customer service and processing issues and trends Job Requirements:Requirements
  • High School Diploma or equivalent
  • Must hold a 4-40 or 2-20 Insurance License
  • Excellent communication and interpersonal skills with a pleasant demeanor
  • Minimum 3 years' customer services experience in the insurance industry
  • In depth knowledge of Florida homeowner's insurance and underwriting rules
  • Must have the ability to multi-task
  • Strong computer skills
  • Prior agency CSR experience
  • Bilingual: English / Spanish preferred Contact Information:
    • CareersUSA - Boca Raton
    • Ph:
    • E-mail: Please submit your resume through this posting or call for alternatives

Keywords: CareersUSA Inc., Boca Raton , Insurance Customer Service Specialist, Hospitality & Tourism , Boca Raton, Florida