Customer Service Representative (Not Remote)
Location: Boca Raton
Posted on: September 20, 2022
Come join an innovative leader in the healthcare industry. -
MDVIP, based in Boca Raton, FL is seeking contact center - Customer
Service Representatives -who have excellent verbal and written
communication skills and the ability to maintain composure and
patience while speaking with callers. The qualified candidate will
professionally assist with membership inquiries and service
requests and provide accurate and timely information to MDVIP
members, MDVIP affiliated Physicians/Staff, and internal teams.
MDVIP has consistently been recognized as a Great Place to Work -
employer since 2018. ( Greatplacetowork.com/certified-company/MDVIP
) and was named by - Fortune -and Great Place to Work - as one of -
the - 2021 Best Workplaces in Healthcare & Biopharma --- .
Responsibilities Assists MDVIP members/physicians and staff by
responding to inquiries and concerns through telephone, e-mail, and
written correspondence. -Researches and resolves member issues and
develops appropriate solutions.
Assists with structured outbound calling campaigns, supporting our
affiliated practices and member retention efforts.
Processes new member applications, invoices, receipts,
cancellations and reinstatements, and other administrative tasks.
-Accurately documents all phone calls and activities in the
Provides information to Members and Doctor's offices to assist with
Assists members/physicians with MDVIP general website and App
This job profile is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
that are required of the employee. Other duties, responsibilities
and activities may change or be assigned at any time with or
Qualifications Education / Experience / Knowledge :
High school diploma or general education degree (GED); An Associate
degree is desirable, but not required. Minimum of one year of
related experience and/or training, which may include prior
customer service in a call center environment, or business /
Required skills include:
Must possess strong communication skills and be articulate and
concise. -Speaks clearly, using appropriate grammar and word
Displays professional telephone etiquette and ability to use
advanced phone systems. -While not required, foreign language
fluency may be considered a plus.
Ability to establish priorities, work independently, and manage
objectives with little supervision.
Types with speed and accuracy, proficiency with Microsoft Office
Suite and knowledge of modern office procedures.
Prior experience with various call center solutions a plus.
Corporate office role: -As a corporate based role in Boca Raton,
FL, employees are expected to work from the corporate office.
At no time may work be performed, or computer systems accessed,
from outside of the U.S.
Individuals hired must be able to perform essential duties
satisfactorily. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
MDVIP provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state, or local
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation, and
Consistent with our mission, purpose, and core values, MDVIP takes
the health and safety of its employees very seriously. - With the
concern over the spread of the coronavirus or "COVID-19,"and its
variants, MDVIP has, and will continue to take reasonable measures
to mitigate the potential spread of COVID-19. - Your recruiter will
provide more information during the interview process.
Keywords: MDVIP, Boca Raton , Customer Service Representative (Not Remote), Hospitality & Tourism , Boca Raton, Florida
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