Administrative & Customer Service Assistant
Company: SERVPRO of South Palm Beach/Delray Beach
Location: Boca Raton
Posted on: November 18, 2021
You are driven by providing an exceptional customer service
experience, are all about being part of a growing team and hold
yourself to a higher standard. You know how to effectively
communicate with people, manage multiple priorities and ensure
great quality work. You understand it takes reliable, professional,
and committed individuals to build a great team. What you will own
1. Customer Service: You will be responsible for receiving customer
calls, professionally communicating our company services, and
ensuring we provide excellent customer service. 2. Dispatching &
Scheduling: You will be responsible for dispatching field
technicians to new projects, entering dispatch information into our
software systems and assisting in coordinating the company's daily
schedule. 3. Sales Support: You will be responsible for responding
to customer inquiries about existing proposals and to follow up on
assigned pending job leads. 4. Project Coordination: You will be
responsible for creating & sending proposals, maintaining external
communication with our clients, internal communication with our
team and confirming all project documentation is accurate and
What you should already know:
1. How to effectively communicate with people to ensure you provide
prompt, accurate and efficient service 2. How to utilize technology
to organize & access information, prepare accurate documentation
and maintain strong attention to detail. 3. How to operate in a
deadline driven, team-oriented environment while remaining calm &
professional in stressful situations. 4. Office related experience
in the restoration industry (or any service industry) is desired
but not required. A customer service focused, upbeat team player
with a can-do attitude who is looking to become a part of a great
team is desired and required!
What you will receive
1. Base Salary of $40,000 - $45,000 per year based on experience +
the opportunity for an annual bonus. 2. Benefits that include
health, dental and vision insurance to take care of you today and a
401K plan with a company match to help plan for your future. 3.
Everyone needs time away from work, so we offer PTO and paid
company holidays. 4. Training opportunities to develop both
industry knowledge and soft skills such as management &
About the team
We are a small local company (roughly 20 people) that is part of
the largest restoration franchise in the United States, so we offer
the unique ability to enjoy the benefits of a small company "feel"
while having the resources of a multibillion-dollar corporation.
Our team works hard to achieve our goals and takes time to have fun
and recognize our accomplishments.
Remember, if we need to ask you to stay organized, demonstrate a
great work ethic or deliver outstanding customer service, this role
is not All employees of a SERVPRO-- Franchise are hired by,
employed by, and under the sole supervision and control of an
independently owned and operated SERVPRO-- Franchise. SERVPRO--
Franchise employees are not employed by, jointly employed by,
agents of, or under the supervision or control of Servpro
Franchisor, LLC, in any manner whatsoever.
Keywords: SERVPRO of South Palm Beach/Delray Beach, Boca Raton , Administrative & Customer Service Assistant, Hospitality & Tourism , Boca Raton, Florida
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