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Fraud Operations Support Manager

Company: VirtualVocations
Location: Boca Raton
Posted on: September 17, 2023

Job Description:

A company is looking for a Fraud Operations Support Manager in the Compliance department.
Key Responsibilities:

Manage a team of 5-10 investigators and oversee their daily workflow, quality assurance efforts, and provide coaching and feedback
Conduct fraud investigations of monetary and non-monetary transactions across various account events
Collaborate with the Fraud and Identity team to create and manage standard operating procedures, monitor KPIs, and assist with defect analysis

Required Qualifications:

2+ years of experience managing front-line fraud investigators or analysts
5+ years of experience in fraud analytics or operations with knowledge of bank operations and regulations
Experience in fraud investigations related to Card, ACH, Wire, and Check transactions
Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Visio)
Knowledgeable of banking regulations impacting lending and retail banking

Keywords: VirtualVocations, Boca Raton , Fraud Operations Support Manager, Executive , Boca Raton, Florida

Click here to apply!

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