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Collections Director

Company: VirtualVocations
Location: Boca Raton
Posted on: September 15, 2023

Job Description:

A company is looking for a Director of Collections to lead and improve collections operations.
Key Responsibilities:

Hire, lead, and train a geographically dispersed collections team
Develop agent performance KPIs and conduct call listening to identify areas for improvement
Review and revise collections strategies and policies to improve contact rate and mitigate loss


10+ years of leadership experience in collections and operations
Minimum of 10 years of collections experience in the financial industry
Bachelor's degree in Accounting, Finance, or related field (advanced degree preferred)
Demonstrated expertise in driving continuous improvement and process optimization
Strong communication skills with leadership and executive-level partners

Keywords: VirtualVocations, Boca Raton , Collections Director, Executive , Boca Raton, Florida

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