Collections Director
Company: VirtualVocations
Location: Boca Raton
Posted on: September 15, 2023
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Job Description:
A company is looking for a Director of Collections to lead and
improve collections operations.
Key Responsibilities:
Hire, lead, and train a geographically dispersed collections
team
Develop agent performance KPIs and conduct call listening to
identify areas for improvement
Review and revise collections strategies and policies to improve
contact rate and mitigate loss
Qualifications:
10+ years of leadership experience in collections and
operations
Minimum of 10 years of collections experience in the financial
industry
Bachelor's degree in Accounting, Finance, or related field
(advanced degree preferred)
Demonstrated expertise in driving continuous improvement and
process optimization
Strong communication skills with leadership and executive-level
partners
Keywords: VirtualVocations, Boca Raton , Collections Director, Executive , Boca Raton, Florida
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