Digital Experience Manager

Company: VirtualVocations
Location: Boca Raton
Posted on: September 15, 2023

Job Description:

A company is looking for a Digital Experience Manager who will be responsible for improving the user experience and overall efficiency of the business.
Key Responsibilities:

Cultivate a team culture focused on automations and remote actions tailored to the customer environment
Monitor performance dashboards and use data to drive recommendations and improvements
Ensure compliance with service deliverables and contractual obligations

Required Qualifications:

Strong background in Service Delivery and data analytics
Experience with end user analytics tools and technologies
Ability to define and track key performance indicators (KPIs)
Experience in managing improvement initiatives and complex problems
Experience working with XLAs/End User Sentiment

Keywords: VirtualVocations, Boca Raton , Digital Experience Manager, Executive , Boca Raton, Florida

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