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District Manager

Company: Valet Living
Location: Boca Raton
Posted on: May 25, 2023

Job Description:

Grow as We Grow and Take Your Career to New Heights!Valet Living Doorstep is the standard-setting waste and recycling collection amenity that adds value and convenience to more than 1.8 million apartment homes across 40 states.As a District Manager, you will be responsible for managing the total service delivery for 20 30+ apartment communities and providing direction and oversight for 15-30+ associates (Service Valets) within an assigned district. In this role, you will report to the Director of Operations and work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for trash and recycling collection on assigned properties.Salary range: $52,000-$54,000The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.Bonus: target bonus is 10% of annual salary (divided and paid out quarterly)Company vehicle providedSchedule: This position requires willingness to work a variable schedule which could include hours in the morning/early afternoon and evening, depending on current business needs. You will work from both a home office and in-field (community properties), as necessaryEssential job duties include:Daily Operations:Provide on-call support to associates (Service Valets) and communitiesResponsible for recruiting, hiring, onboarding, and training part-time associates (Service Valets)Responsible for ensuring daily and nightly completion of resident doorstep trash/recycle pick-up for assigned propertiesInspect properties regularly for resident and Service Valet complianceResponsible for creating and managing schedules for part-time workforce and reviewing/approving timecardsManage a labor budget of up to $150k depending on number of assigned propertiesPerforms other duties as assignedCustomer Retention:Make informed decisions with consideration of customer/associate impact, ensuring maximum quality of serviceResponsible for addressing clients and resident concerns and/or complaints with effective, lasting solutionsCreate and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concernsPromote and educate property staff on new service offerings from Valet LivingOrganizational Activities:Comply with, promote, and train associates on all safety policies and procedures. Report all safety incidents in a thorough and timely mannerAttend team meetings virtually, in person, or off-site when neededAct in accordance with organizational and quality standardsDiscuss associates development needs and subsequently facilitate appropriate support, coaching and/or training opportunitiesAssist with property launches (container distribution)Qualifications:High school diploma or GED equivalentMulti-location management experience of dispersed workforceCustomer service and prior people management experience (preferred in a part-time workforce)Proficiency in MS Word, Outlook, Excel & Power PointKnowledge of basic employment law, customer service fundamentals, and leadership/management principlesUnwavering work ethic, integrity, and sense of accountabilityAbility to manage stress and adapt to changing environment, comfortable with complexityAbility to perform effectively in environments with frequent workload changes and competing demandsEffectively communicate with others both verbally and writtenBuild effective teams, hold self/others accountableAble to work with cross-functional teams within the organizationAbility to prioritize tasks based on clients needs (immediate response to client concernsPhysical Requirements and Special Conditions of Employment:This position requires that you can lift and/or carry up to of 50lbs, walk distances of the property including up/down stairs, bend at waist and/or knees and lift arms at/over shoulderValid drivers license and ability to operate company vehicle in a manner consistent with local and state rules and regulations and company policyAbility to work outdoors and be exposed to hot and cold temperaturesFlexibility to work variable schedule and/or be on call during irregular hours depending on business needsOur full-time associates are provided with the following comprehensive, flexible benefits:Health coverage for you and your family through medical, dental, vision plansPet insurance plan optionsTax advantages through healthcare savings and flexible spending accountsFinancial protection through disability, life, accidental death & dismemberment, and business travel insurance401k planPaid time off programSupport for continued education through tuition reimbursementReferral bonus programAssociate and family assistance programAssociate discount programRewards and recognition programValet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.RequiredPreferredJob Industries

Keywords: Valet Living, Boca Raton , District Manager, Executive , Boca Raton, Florida

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