Manager, System Sol Sup-NCA
Company: Canon U.S.A., Inc.
Location: Boca Raton
Posted on: May 24, 2023
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Job Description:
Manager, System Sol Sup-NCA
Location
US-FL-Boca Raton
Company
Canon Solutions America, Inc.
Requisition ID
29766
Category
Systems Technical Support
Position Type
Full-Time
Overview
Responsible for supervising the National Color Support and
Implementation team. This headquarters team, within the Systems
Solutions Support group of Professional Services, consists of
solutions advisors, systems analysts, corporate trainers and color
advisors. In this role you will be expected to manage both internal
and external customer relationships. In addition, responsible for
being directly involved in and collaborating with various divisions
of both CSA and Canon.
This position will be based out of the Boca Raton, Fl Offices
Responsibilities
-
- P&L responsibility with demonstrated success in the
development and implementation of new processes that improve
efficiency and productivity.
- Conducts yearly objective setting and Performance Appraisal
meeting with each employee within the group
- Work with management to develop yearly PDP for all direct
reports.
- Prepares Monthly Performance and Tracking Reports for the
group
- Monitors the staff performance utilizing available tracking
systems. Mentors the teams as to the usage and results.
- Manage and provide feedback on all staff engagements.
- Coach and monitor staff engagements to maximize support value and
individual productivity in the area of Pre-Sales and Post-Sales
support.
- Reviews Pre-Sales projects to maintain Service Level Agreements
and quality standards.
- Meets with teams to develop strategies on how to improve customer
satisfaction.
- Supervises and engages in the Professional Service Engagements
cycles (Project Plans, SOWs, Implementation, Sign-off and
Billing).
- Work with team to ensure regional groups are updated on the
latest procedures and have current technical knowledge. Assists the
teams on customer visits when appropriate.
Qualifications
Bachelor's degree in a relevant field or equivalent experience
required, plus 7 years of related experience and management of
typically two or more regular full-time employees (one of whom must
be exempt).
- Computer Science or related field or equivalent technical
certifications.
- Two years supervisory experience and/or five years' experience as
a Systems Support Analyst or equivalent, preferably in networked
digital office products.
- Strong leadership, communication, organization, and multi-tasking
abilities.
- Must be able to effectively communicate and document complex
technical issues with both technical and non-technical
personnel.
- Must be able to operate with minimal supervision, a forward
thinker and problem solver.
- Able to lead and mentor a Systems Analyst and Systems Engineer
team.
- Demonstrated experience in software workflow and development.
- High level understanding of color and color technologies.
- Expert knowledge of Network Architectures.
- Desired : CDIA+, MDI (1 & 2).
- Desired (Any): MCP, CNA, CNE, MCSE, Supported 3rd Party Software
Certifications. Oversees regional systems daily operations,
internal and external professional Services engagements.
Company Overview
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
status.
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.
#CSA
Posting Tags
#li-rb1 #pm20 # hybrid
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