Director, Customer Success

Company: Modernizing Medicine
Location: Boca Raton
Posted on: March 12, 2023

Job Description:

-At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

• 
  
• South Florida Business Journal, -Business of the Year 2022
  
• BIG Awards for Business, -Company of the Year 2021
  
• Best in Biz Award -(Silver), -Fastest-Growing Company of the Year 2021
  
• South Florida Business Journal, -Best Places to Work 2021
  
• Inc. Magazine Best Workplaces of 2020
  
  
  
  delivers truly disruptive and transformative products and services that will impact the healthcare industry. The work we do makes a difference.
  Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that help our clients maximize their efficiencies.
  
  Modernizing Medicine is hiring aDirector of Customer Success is to lead and oversee the account management team in working with assigned clients to optimize our customer experience and investment in Modernizing Medicine products and solutions.
  Your Role:
  
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  • Hires, mentors, develops, and performance manages a team of Customer Success Managers
    
  • Owns a strategic book of business and achievement of goals such as retention, expansion, client satisfaction, and product utilization
    
  • Sets direction for the team, collaborating with peer CS Management leaders on shared initiatives
    
  • Handles large/urgent client escalations; advocates on behalf of clients for resolution and engages senior leadership appropriately
    
  • Understands customer journey and milestones, assesses trends, and shares data-driven insights for decision making
    
  • Ensures the execution and continued improvement of proactive customer touchpoints
    
  • Fosters positive relationships with internal and external partners
    
  • Maintains working knowledge of client industry, product, and market landscape
    
  • Work collaboratively with Vice President in defining organizational goals and strategic plans, represents CS Leadership in various cross-functional initiatives.
    
    Skills & Requirements:
    
    • 
      
    • Bachelor's Degree required
      
    • Strategic thinker, also able to "roll up the sleeves" on tactics
      
    • Comfortable with ambiguity
      
    • Good written and verbal communicator, comfortable presenting to groups
      
    • Expert in time management, able to prioritize for team, managers, and self -
      
    • Gracefully accepts and gives constructive feedback
      
    • Demonstrates and fosters a positive team dynamic
      
    • Twelve plus years' experience; five years of management responsibility.
      
    • Proven leadership and relationship management skills.
      
    • Excellent business acumen and functional area expertise.
      
      Modernizing Medicine Benefit Highlights:
      
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      • Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
        
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      • Professional development opportunities including tuition reimbursement programs and unlimited access to
        
      • Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!
        
        #LI-LM1
        #LI-REMOTE

Keywords: Modernizing Medicine, Boca Raton , Director, Customer Success, Executive , Boca Raton, Florida