Spa Manager
Company: St Andrews Country Club
Location: Boca Raton
Posted on: January 21, 2023
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Job Description:
Position Summary:Works closely with Director of Wellness to
ensure the highest quality of member/guest relations, meeting and
exceeding 5 expectation as it is relative to; member/guest
services, spa reception, scheduling, locker rooms and cleanliness
of our spa and salon facilities.Essential Responsibilities:Address
member or team members concerns regarding appointments, returns, or
any other challenge.Assist Coordinators and supervisors with new
and on-going training of front desk, as well as, locker room and
salon concierge team.Address and attempt to resolve appointment
challenges and billing concerns when necessary.Daily checks on
staff productivity as it relates to treatment demand and to
payroll.Guest Service Relations: orientations, tours, assistance
and follow-up calls to ensure the highest level of member/guest
service possible.Maintain monthly inventories of guest amenities,
linen & towel inventories and final preparation of inventory
reports for Spa Director/Accounting.Preparation of Purchase orders
as needed for all guest amenities, professional back bar and office
supplies.Oversee daily edit reports and completion of weekly
payroll.Complete special projects and assignments as required by
Director.Assume responsibility for operations in absence of
Director.Assist in marketing and promotional calendar.Recognize and
recommend improvement of systems when necessary.Assist in
evaluating inventory needs.Provide courteous guest service to all
members/guests.Full knowledge of member preferencesAnticipation of
members needs prior to them asking.Knowledge of all
therapists/technicians' certifications and service
availability.Advise maintenance department and/or management of any
safety or maintenance issues.Possess a clear understanding of
safety procedures, as well as, reporting system of any member or
staff issue.Refrain from discussing company or personal business
with guests or membersPerform other tasks assigned by Spa
Director.Participate and attend in all training classes and staff
meetings.Knowledge and Skill RequirementsStrong interpersonal,
organizational, and problem-solving skills.Must be able to initiate
and engage in conversations in a professional and friendly
manner.Must be able to work in a fast-paced environment.Must be
multi task oriented.Must be able to work well with others and as a
team.Must be able to work well under pressure.Highly
responsibleAble to work flexible hours including weekends,
holidays, and evening.Education & Work Experience Requirements:High
School Diploma or equivalent preferredCurrent CPR certification
preferredMinimum three-year supervisory experience in similar
setting.Good communication skills and judgmentAbility to direct and
manage people.Organizational skills and administrative skills a
must.Minimum of 3 years minimum experience at a country club, hotel
or spa setting.Physical Requirements:Able to lift up to 50lbs.Able
to stand for a long period of time (up to average 8 hour
shifts)Frequent bending, pushing, pilling, and kneeling.Frequent
walkingThe physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
employee is regularly required to sit; use hands to finger, handle,
or feel; reach with hands and arms and talk or hear. The employee
must occasionally lift and/or move up to 25 pounds. Specific vision
abilities required by this job include close vision, color vision
and depth perception.Compensation:Salary is commensurate with
experience.This is a full-time position eligible for full benefit
package such as:Medical InsuranceDental InsuranceVision
InsuranceCompany Paid Life InsuranceSupplemental Life
InsuranceCompany Paid Short Term Disability InsuranceCompany Paid
Long Term Disability Insurance401(k) Retirement Savings Plan with
Company MatchVacation TimePaid Sick/Personal Time Off Holiday
Pay
Keywords: St Andrews Country Club, Boca Raton , Spa Manager, Executive , Boca Raton, Florida
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