Spa Manager

Company: St Andrews Country Club
Location: Boca Raton
Posted on: January 21, 2023

Job Description:

Position Summary:Works closely with Director of Wellness to ensure the highest quality of member/guest relations, meeting and exceeding 5 expectation as it is relative to; member/guest services, spa reception, scheduling, locker rooms and cleanliness of our spa and salon facilities.Essential Responsibilities:Address member or team members concerns regarding appointments, returns, or any other challenge.Assist Coordinators and supervisors with new and on-going training of front desk, as well as, locker room and salon concierge team.Address and attempt to resolve appointment challenges and billing concerns when necessary.Daily checks on staff productivity as it relates to treatment demand and to payroll.Guest Service Relations: orientations, tours, assistance and follow-up calls to ensure the highest level of member/guest service possible.Maintain monthly inventories of guest amenities, linen & towel inventories and final preparation of inventory reports for Spa Director/Accounting.Preparation of Purchase orders as needed for all guest amenities, professional back bar and office supplies.Oversee daily edit reports and completion of weekly payroll.Complete special projects and assignments as required by Director.Assume responsibility for operations in absence of Director.Assist in marketing and promotional calendar.Recognize and recommend improvement of systems when necessary.Assist in evaluating inventory needs.Provide courteous guest service to all members/guests.Full knowledge of member preferencesAnticipation of members needs prior to them asking.Knowledge of all therapists/technicians' certifications and service availability.Advise maintenance department and/or management of any safety or maintenance issues.Possess a clear understanding of safety procedures, as well as, reporting system of any member or staff issue.Refrain from discussing company or personal business with guests or membersPerform other tasks assigned by Spa Director.Participate and attend in all training classes and staff meetings.Knowledge and Skill RequirementsStrong interpersonal, organizational, and problem-solving skills.Must be able to initiate and engage in conversations in a professional and friendly manner.Must be able to work in a fast-paced environment.Must be multi task oriented.Must be able to work well with others and as a team.Must be able to work well under pressure.Highly responsibleAble to work flexible hours including weekends, holidays, and evening.Education & Work Experience Requirements:High School Diploma or equivalent preferredCurrent CPR certification preferredMinimum three-year supervisory experience in similar setting.Good communication skills and judgmentAbility to direct and manage people.Organizational skills and administrative skills a must.Minimum of 3 years minimum experience at a country club, hotel or spa setting.Physical Requirements:Able to lift up to 50lbs.Able to stand for a long period of time (up to average 8 hour shifts)Frequent bending, pushing, pilling, and kneeling.Frequent walkingThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception.Compensation:Salary is commensurate with experience.This is a full-time position eligible for full benefit package such as:Medical InsuranceDental InsuranceVision InsuranceCompany Paid Life InsuranceSupplemental Life InsuranceCompany Paid Short Term Disability InsuranceCompany Paid Long Term Disability Insurance401(k) Retirement Savings Plan with Company MatchVacation TimePaid Sick/Personal Time Off Holiday Pay

Keywords: St Andrews Country Club, Boca Raton , Spa Manager, Executive , Boca Raton, Florida