Paralegal/Intake Manager
Company: JobTracks, Inc.
Location: Boca Raton
Posted on: November 20, 2022
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Job Description:
Job Description ROLE The Paralegal will help oversee daily
operation of the internal customer service center for the company's
CaseClients legal marketing division. The candidate will also act
as a liaison between our internal call center and the company's law
firm clients. Responsibilities include onboarding and
implementation of new law firm clients, scheduling consultations
with prospective claimants, and utilizing the company's CRM to
optimize the team and manage sales funnels. Candidate must have a
high level of professionalism, be detail-oriented, and have strong
relationship building and communication skills. A passion for
client experience and helping people is required. RESPONSIBILITIES
Help onboard Legal advertisers in personal injury and mass tort
Review client documents such as fee agreements and intake scripts
for accuracy and coordinate implementation with sales and tech
teams Correspond with potential claimants to complete intake forms
Oversee the internal call center for client needs and team
optimization Provide ongoing feedback to the Sales team to optimize
lead quality and intake completion Assist in developing reports on
claimant sales funnels Represent CaseClients at tradeshows and
on-site at clients/partners as needed QUALIFICATIONS 1 year
experience doing intake management/case management in any of the
legal fields of personal injury, mass torts, and/or class actions
Strong organizational, verbal, written, and in-person communication
skills are required Deep knowledge of MS Office and Excel Knowledge
of CRMs such as HubSpot and Aircall Superior communication skills
via phone, email and skype to help manage and analyze client
business Must be able to work independently and manage up to drive
results Thrives in a fast-paced, start-up environment Ability to
show empathy and patience with a genuine desire to help people who
are going through difficult times Foster and exhibit the company's
Values: Own it, Team First Mentality, Work Open, Ethics Before
Profits, Autonomy, Continuous Growth
Keywords: JobTracks, Inc., Boca Raton , Paralegal/Intake Manager, Executive , Boca Raton, Florida
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