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Associate Experience Manager

Company: The Boca Raton, LLC
Location: Boca Raton
Posted on: November 18, 2022

Job Description:

DescriptionSummaryThe ideal candidate will support our associates and managers in initiatives to manage, change and influence the resort's culture and achievement of the strategic goals. This position is directly responsible for the associate's morale and engagement. Assists in the communication of all associate relations activities and resort-wide plans.The Associate Engagement Manager will have responsibility for developing strategies to improve engagement, and manages programs designed to foster it, such as employee recognition programs, wellness programs, employee events, and other activities aimed at creating a positive workplace environment.The Associate Engagement Manager ideates and manages high-impact, scalable employee engagement programs that create meaningful experiences for employees. A strong candidate is customer service oriented, has strong communication skills, and is able to drive cross functional collaboration across various departments in a faced-paced environment.They will represent the President and CEO to the associates, speak and listen on his behalf, reporting back challenges to be addressed, and drive culture and messaging to the internal team to amplify our employer brand and positively engage employees in our purposeEssential FunctionsJob duties include, although are not limited to:

  • Develop, publish and manage the annual associate engagement calendar.
  • Partner with Senior Leadership to identify training, social, and community programs that can be recognized and enhanced, as well as develop new activities and programs.
  • Develop, arrange, and promote social, educational, and community-based initiatives such as Associate Service Awards, Recognition Programs, Holiday Programs, Community Outreach, monthly management mixers, and monthly associate mixers.
  • Conduct pulse checks with 50 associates weekly on behalf of the office of the President.
  • Conduct monthly round tables with the President and associates from each department.
    Conduct bi-monthly round tables with the President and managers from each department.
  • Conduct Bi-annual associate opinion surveys and their corresponding associate feedback groups with the President.Internal RelationshipsReports to Chief People and Culture Officer. Has regular contact with associates and managers at all levels. Maintains a strong direct working relationship with the President and CEO.External RelationshipsHas regular contact with local vendors.Qualifications
    • Ability to work well under pressure and meet deadlines.
    • Strong inter-personal skills and possession of a full understanding of professional business ethics, and social skills. Interaction with hotel leadership.
    • Ability to deal effectively with internal and external associates who may require a high level of patience, tact, and diplomacy to defuse anger, resolve conflicts and collect accurate information when providing positive and proactive solutions.
    • Working knowledge of Microsoft Word and Excel.
    • Ability to analyze information and make effective judgement, quickly evaluate alternatives, and decide a plan of action.
    • Appropriate professional appearance and demeanor.
    • Ability to build trusting relationships, build morale and spirit in all levels of the organization.
    • Working with teams as a team player and a leader.Education/Experience Requirements
      • College Degree required, emphasis on either Catering/Events or Human Resources/organizational development preferred.
      • Prior Human Resources experience or luxury hospitality event preferred.
      • Prior hospitality experience preferred.Physical Requirements

        In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: The Boca Raton, LLC, Boca Raton , Associate Experience Manager, Executive , Boca Raton, Florida

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