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Training Manager

Company: MDVIP
Location: Boca Raton
Posted on: September 24, 2022

Job Description:

MDVIP, based in Boca Raton, FL is seeking an on-site Sales and Customer Service Training Manager who will create, develop, and facilitate all Patient Services and Operations training to assess trainee's skills and capabilities to make recommendations regarding next steps. Additionally, the role continues to manage, and coach assigned trainees during their initial 90-day introductory period, ensuring trainees have demonstrated sufficient knowledge and work performance to advance past trainee status. This role reports to senior leadership and works collaboratively with departmental leadership to ensure a smooth transition.



The qualified candidate has excellent communication skills, ability to create and deliver compelling training content and specific experience training individuals in a contact center environment.



MDVIP has consistently been recognized as a Great Place to Work - employer since 2018. (Greatplacetowork.com/certified-company/MDVIP) and was named by Fortune and Great Place to Work - as one of the 2021 Best Workplaces in Healthcare & Biopharma---.




Responsibilities

Essential Duties and Responsibilities:

Creates, develops, and facilitates on-site and virtual training programs to ensure proper comprehension and retention of required training content. Works closely with departmental leadership to develop course materials and receive feedback.
Assesses trainees' capabilities, i.e., sales, customer service skills, comprehension, etc. and communicates timely with management regarding progress of trainees during training periods.
Creates, communicates, and maintains trainee evaluations and testing records and makes recommendations regarding placement, OJT, or termination if training standards are not achieved.
Creates material based on content provided by leadership for training of new team members, and up-training of existing team members. Ensures materials are updated timely when processes change or are no longer in effect.
Develops and maintains strong relationship with leadership teams. Confers with team to gain knowledge of work situations requiring training and to ensure understanding of changes in policies, procedures, business initiatives and technologies.
Informs leaders of changes or need of change to training materials. Creates material for all up-training programs and reviews, evaluates, and modifies existing and proposed programs; recommends appropriate changes.
Provides ongoing coaching, direction, and feedback to new hires until transitioned to their respective department leaders.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.




Qualifications

Education / Experience / Knowledge:

Bachelor's degree from four-year college or university and at least three years related business experience; or equivalent combination of education and experience where two years related experience equals one year of schooling. Related experience assumes a similar role focused on training content development and facilitation and managing others, preferably in sales and/or service-based contact center environment.



Demonstrated experience developing and facilitating effective sales and customer service training programs is required.
Must have a minimum of one year managing others.
Writes clearly and concisely, using proper spelling and grammar.
Speaks clearly and persuasively using good grammar and word selection.
Must have intermediate or higher skills in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).

Corporate office role: As a corporate based role in Boca Raton, FL, employees are expected to work from the corporate office.



Additional information:

At no time may work be performed, or computer systems accessed, from outside of the U.S.

Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MDVIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Consistent with our mission, purpose, and core values, MDVIP takes the health and safety of its employees very seriously. With the concern over the spread of the coronavirus or "COVID-19,"and its variants, MDVIP has, and will continue to take reasonable measures to mitigate the potential spread of COVID-19. Your recruiter will provide more information during the interview process.

Keywords: MDVIP, Boca Raton , Training Manager, Executive , Boca Raton, Florida

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