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Sr. Director, Parts eCommerce -

Company: AutoNation Headquarters
Location: Boca Raton
Posted on: September 19, 2022

Job Description:

Must be at least 18 years old to be considered. Overview: DESCRIPTION OF POSITION: The Parts eCommerce Sr. Director is a key member of AutoNation's Parts Team and is responsible for the development and implementation of AutoNation's online parts strategy and assisting with designing, expanding, and improving AutoNation's national parts distribution network. This person will lead the effort to determine performance metrics for our stores in the fulfillment of those orders. The team they lead will deliver exceptional customer service and handle all customer concerns that arise. They will coordinate efforts with digital marketing, finance, audit, and legal to ensure AutoNation policies are being adhered to. This individual will leverage their expertise in ecommerce platforms, direct-to-consumer marketing, and distribution operations, to optimize and improve AutoNation's parts network. The individual will partner with AutoNation's providers in achieving compliance with business agreements and ensuring that the agreed upon KPI's and SLA's are being met. The Parts eCommerce Director will be the liaison between the AutoNation Corporate Office, AutoNation Dealerships and Parts Centers, various platform providers, and 3PL partners. This role will also interface with field leadership, and other internal business units to ensure that AutoNation designs and optimizes AutoNation's ecommerce platforms to provide excellent service to AutoNation's customers in an efficient, cost-effective manner. This position is on-site in Fort Lauderdale, FL. JOB RESPONSIBILITIES:

  • Work with the corporate team to lead the development and implementation of consumer-direct parts selling websites including all processes necessary or required to conduct business
  • Overseeing and driving sales as the national program grows and evolves
  • Oversee digital marketing strategies
  • Develop processes to ensure scalable growth, for example reducing customer acquisition costs, increasing average order value, and extending customer lifetime value
  • Ensure websites adhere to all marketing and legal guidelines set forth
  • Maintain the performance and adherence to required process and procedure both in corporate as well as at the store level
  • Improve and manage fulfillment supply chain operations and monitor performance
  • Ensure customer satisfaction levels maintain a high standard and lead the team that deals with customer concerns and issues
  • Monitor metrics and performance of the site as well as the sales and financial performance of the project - total P & L ownership
  • Support the addition of online sales for our AutoNation branded parts and AutoGear accessories
  • Build capabilities to meet the needs of B2B business QUALIFICATIONS (MANDATORY):
    • Four-year college degree
    • 5 to 7 years e-commerce leadership or equivalent experience
    • Experience negotiating with suppliers, ideally in the automotive parts space
    • Highly motivated and ability to multi-task
    • Ability to work in a fast-paced and evolving business environment
    • Working knowledge of distribution and logistics processes
    • Advanced proficiency in Excel (pivot tables, v-lookup, graphs, etc.)
    • Strong analytics and problem-solving skills
    • Excellent oral and written communication skills

Keywords: AutoNation Headquarters, Boca Raton , Sr. Director, Parts eCommerce -, Executive , Boca Raton, Florida

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