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Client Strategy Manager

Company: Torticity
Location: Boca Raton
Posted on: June 21, 2022

Job Description:

The Role: ---Torticity is looking for a Client Strategy Manager to join our growing team. In this role, you will be focused on client strategy and project management of our law firm clients, across various company matter types. The Client Strategy Manager is responsible for the implementation of the client's scope of work with operations through effective management, while continually evaluating current processes for improvement. The ideal candidate for this role will have excellent interpersonal communication skills, be highly organized, have leadership experience and be comfortable with disrupting the status-quo while maintaining a strict HIPAA compliant environment.Role Responsibilities Include:

  • Effectively manage law firm clients and internal stake holders by planning, directing, managing, and coordinating day-to-day business activities and campaign related initiatives and projects
  • Onboard new clients with acute attention to detail
  • Strategically prioritize campaign specific workload to ensure internal stakeholders are directionally focused on the appropriate functions needed to meet client expectations and timelines
  • Function as a central internal stakeholder by partnering with relevant teams, to provide timely information and resources to law firm clients
  • Executive project oversight, drive weekly client meetings, track, and provide client status reports
  • Manage campaign related operational activities and identify internal and external growth opportunities by applying a consultative approach
  • Drive success by aligning campaign goals with internal teams, develop a working roadmap to meet and exceed client expectations
  • Perform data analysis, extracting key insights necessary to enable vertical teams to optimize case work-up processes
  • Build account plans and provide regular status updates on campaign progress against key performance indicators to Torticity's leadership teamExperience/Skills: -
    • Minimum of 4+ years of client management
    • Excellent interpersonal, verbal and written communication and problem-solving skills
    • Highly organized, detail oriented and inquisitive to a fault with a bias towards accomplishments and exceeding established goals
    • Extremely strong project management experience and skills with ability to set and adherer to timelines and milestones for deliverables
    • Proficiency in data analytics and Excel with a solid understanding of VLOOKUP functions, use of PivotTables and basic data normalization techniques.
    • Foundational understanding of CRM API integration workflows
    • Ability to work under pressure and within short time constrains in a complex system and business integrated environment
    • Highly self-motivated with the ability to multitask, prioritize workload, and work independently as well as in a team environment
    • Demonstrate a high level of professionalism with confidential and sensitive information
    • Must be available to travel on occasion
    • Proficient with Microsoft office tools
    • Bachelor's Degree strongly preferred
    • Multilingual is a plusAbout Us: -Torticity is a growing technology-enabled provider of outsourced services for the legal industry, focused on the large and growing mass tort sector. Our Company offers a full spectrum of services designed to meet our customers' needs and streamline their success. Our committed team strives to help those who have suffered injuries to receive fair and equitable compensation for their damages. Our team is a compassionate, diverse, group of people who are incredibly engaged and focused on our mission. The Company offers a competitive benefits package plus a flexible PTO plan to our employees. We have a great work environment (both remote and in-person) in a fast-paced industry. We are seeking an individual who is willing and able to be flexible and take on various roles to help move the business forward. Torticity is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. -Job Type: Full-time Posted: May 2022

Keywords: Torticity, Boca Raton , Client Strategy Manager, Executive , Boca Raton, Florida

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