Client Strategy Manager
Company: Torticity
Location: Boca Raton
Posted on: June 21, 2022
Job Description:
The Role: ---Torticity is looking for a Client Strategy Manager
to join our growing team. In this role, you will be focused on
client strategy and project management of our law firm clients,
across various company matter types. The Client Strategy Manager is
responsible for the implementation of the client's scope of work
with operations through effective management, while continually
evaluating current processes for improvement. The ideal candidate
for this role will have excellent interpersonal communication
skills, be highly organized, have leadership experience and be
comfortable with disrupting the status-quo while maintaining a
strict HIPAA compliant environment.Role Responsibilities
Include:
- Effectively manage law firm clients and internal stake holders
by planning, directing, managing, and coordinating day-to-day
business activities and campaign related initiatives and
projects
- Onboard new clients with acute attention to detail
- Strategically prioritize campaign specific workload to ensure
internal stakeholders are directionally focused on the appropriate
functions needed to meet client expectations and timelines
- Function as a central internal stakeholder by partnering with
relevant teams, to provide timely information and resources to law
firm clients
- Executive project oversight, drive weekly client meetings,
track, and provide client status reports
- Manage campaign related operational activities and identify
internal and external growth opportunities by applying a
consultative approach
- Drive success by aligning campaign goals with internal teams,
develop a working roadmap to meet and exceed client
expectations
- Perform data analysis, extracting key insights necessary to
enable vertical teams to optimize case work-up processes
- Build account plans and provide regular status updates on
campaign progress against key performance indicators to Torticity's
leadership teamExperience/Skills: -
- Minimum of 4+ years of client management
- Excellent interpersonal, verbal and written communication and
problem-solving skills
- Highly organized, detail oriented and inquisitive to a fault
with a bias towards accomplishments and exceeding established
goals
- Extremely strong project management experience and skills with
ability to set and adherer to timelines and milestones for
deliverables
- Proficiency in data analytics and Excel with a solid
understanding of VLOOKUP functions, use of PivotTables and basic
data normalization techniques.
- Foundational understanding of CRM API integration
workflows
- Ability to work under pressure and within short time constrains
in a complex system and business integrated environment
- Highly self-motivated with the ability to multitask, prioritize
workload, and work independently as well as in a team
environment
- Demonstrate a high level of professionalism with confidential
and sensitive information
- Must be available to travel on occasion
- Proficient with Microsoft office tools
- Bachelor's Degree strongly preferred
- Multilingual is a plusAbout Us: -Torticity is a growing
technology-enabled provider of outsourced services for the legal
industry, focused on the large and growing mass tort sector. Our
Company offers a full spectrum of services designed to meet our
customers' needs and streamline their success. Our committed team
strives to help those who have suffered injuries to receive fair
and equitable compensation for their damages. Our team is a
compassionate, diverse, group of people who are incredibly engaged
and focused on our mission. The Company offers a competitive
benefits package plus a flexible PTO plan to our employees. We have
a great work environment (both remote and in-person) in a
fast-paced industry. We are seeking an individual who is willing
and able to be flexible and take on various roles to help move the
business forward. Torticity is an equal opportunity employer and
makes employment decisions without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin,
protected veteran status, disability status, age, or any other
status protected by law. -Job Type: Full-time Posted: May 2022
Keywords: Torticity, Boca Raton , Client Strategy Manager, Executive , Boca Raton, Florida
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