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Brand Manager (Remote)

Company: Greenlane
Location: Boca Raton
Posted on: May 12, 2022

Job Description:

Warehouse Goods is the leading North American distributor of vaporization devices, which are one of the worlds fastest growing consumer products. Warehouse Goods was founded in 2005 and quickly became known for exemplary customer service, unique product line, competitive prices, and unparalleled educational resources. Known to customers as Vape World, Warehouse Goods has continued to experience rapid growth " requiring frequent additions to its world-class management team.
Role:
VapeWorld is looking for a Brand Manager with strong communication and organization skills to support the growth of Brands in the VapeWorld family. This will involve coordinating and communicating with Brand Executives, as well as multiple departments at Vapeworld. The ideal candidate will be a self starter, and someone who can manage a very sophisticated and robust Onboarding plan. They will also need to be persistent, yet patient in getting information, and getting the Brand Onboarded. The Brand Manager will report directly to the COO, with a dotted line to the Director of Marketing.
Responsibilities:


  • Corporate on boarding for new vendors/manufacturers/brands
  • Review contract and note all requirements
  • Set up fulfillment, backend order processing and customer service
  • Work with IT to ensure phones, chats, cases and orders and flowing properly
  • Work with accounting to ensure billing is proper for fulfillment and services
  • Compile training materials and Customer Care Representative SOP for brands
  • Train, oversee, and perform reviews for customer care representative
  • Monitor brands online (forums, customer feedback) provide this information to corporate contact and marketing
  • Liaise with Corporate contact to ensure satisfaction levels are high and benchmarks are met
  • Ensure we are adhering to contractual obligations
  • Work with sub-distributors, train and ensure they adhere to guidelines
  • Monitor online landscape for MAP pricing and guidelines " update authorized seller sheet
  • Provide reports and monthly customer care calls to corporate contacts
  • Assist with manufacturing reports and communication (defects, failure analysis, counterfeit information)
  • Work with corporate billing/account contact to answer any and all billing inquiries

    Brand Specific Involvement:

    • Plan, develop and direct marketing efforts for a particular brand or product
    • Create strategies to take advantage of market opportunities
    • Conceptualize strategic initiatives and implement details of a campaign
    • Analyze sales data to update a brand or category portfolio, determine new products and delete under-performing products
    • Work closely with departments such as manufacturing and R&D to consult on package and product as it relates to branding
    • Write reports, specifications and creative briefs
    • Ensure brand communication for areas of responsibility are consistent with the company and brand positioning.

      Qualifications:

      • Organization and project management
      • Knowledge of MS Office, including Excel, Word, and Powerpoint
      • Excellent communication skills
      • Ability to communicate with Management of external brands
      • College degree preferred

        #LIRREMOTE

Keywords: Greenlane, Boca Raton , Brand Manager (Remote), Executive , Boca Raton, Florida

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