BocaRatonRecruiter Since 2001
the smart solution for Boca Raton jobs

Vendor Manager

Company: Cinch Home Services, Inc.
Location: Boca Raton
Posted on: April 9, 2021

Job Description:

Opportunity.Create.Publishing.ThirdPartyJobBoards.MoreInfoModal.Title OpportunityDetail.CompanyInformation.Locations Description: We are seeking a dynamic Vendor Manager - Contact Center BPO to oversee the relationship management of all complex Business Process Outsourcing (BPO) vendors for our Customer Service contact centers. The Vendor Manager helps manage and mitigate the various kinds of risks associated with these complex relationships while strategically driving the vendor's performance and identifying cost savings opportunities The role of the BPO Vendor Manager is to take full accountability for governing large scale, multi-million dollar contract BPO vendors across the four pillars of Contract, Financial, Performance and Relationship management. Governance will require engagement and partnership with various stakeholder groups within CCHS and reports to the Director, Operations. Responsibilities:

  • Partners with internal stakeholders and business partners to define vendor strategies that align with the broader BPO strategy.
  • Identify opportunities and present solutions leveraging BPO vendor capabilities to solve Business Unit problems/challenges.
  • Coordinate the transition of work with existing vendors or internal business units to new suppliers.
  • Develop deep expertise of operations that are being outsourced to the supplier and develop effective solutions to both operational and contractual problems.
  • Track and have accountability for the accuracy of all BPO invoicing
  • Ensure governance and value tracking processes for assigned suppliers are effective and in compliance with CCHS Third-Party Oversight policy and in alignment with established category strategies.
  • Serve as vendor specific subject matter expert pertaining to delivery of third-party services and performance, financial & contract management throughout the life of the relationship.
  • Develop and manage issue and risk action and mitigation plans.
  • Orchestrate and facilitate governance meeting between senior leadership from CCHS and Vendor leadership.
  • Develop and manage the Agenda for these discussions such that it creates meaningful and valuable engagement on both sides
  • Build and maintain excellent relationships with internal clients and colleagues at all levels.
  • Review and finalization of vendor performance reports submitted by service provider governance team.
  • Responsible for tracking and validating the outsourcing budget and reviewing & approving (up to authorized approval limits) and/or recommending to senior management that they approve (when spend exceeds approval limits) all invoices submitted by the Provider. Invoices are complex in nature and must be validated against provisions set forth in Service Delivery Contracts. Qualifications:
    • Bachelor's degree in business administration
    • 3+ years' experience in outsourcing strategy and implementation
    • 3+years' experience in outsourcing benchmarking, market analyses and financial negotiations
    • Master knowledge of contract terms and conditions (T&C)
    • Experience managing external teams and/or relationships
    • Excel modeling skills and PowerPoint presentation skills
    • Must be on call holidays and weekends, contact center is 24x7x365
    • 10-20% Travel - including trips within an annual cycle required

Keywords: Cinch Home Services, Inc., Boca Raton , Vendor Manager, Executive , Boca Raton, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Workday Financials Implementation Manager
Description: Workday Financials Implementation Manager We are... We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the (more...)
Company: Accenture
Location: Miami
Posted on: 04/16/2021

Sales and Management Trainee
Description: Due to expansive growth we are looking to add to our team in the Miami area. We are looking for enthusiastic, career minded individuals with a drive
Company: Family Heritage Life
Location: Miami
Posted on: 04/16/2021

Director, UX/UI
Description: As a profitable SaaS group, specializing in the e-commerce space, we're seeking an experienced UX/UI Director to join our teamThis Jobot Job is hosted by: Daniel PengAre you a fit Easy Apply now by clicking (more...)
Company: Jobot
Location: Miami
Posted on: 04/16/2021

BSA/AML OFAC Officer - Senior Management
Description: Responsible for management and oversight of the BSA/AML/OFAC department functions and daily processes for research and analysis of account records and/or transactions to detect potential money laundering, (more...)
Company: Confidential
Location: Miami
Posted on: 04/16/2021

Shift Manager - Store 37646 - Greenacres
Description: Hiring: Delivery Driver br Location: 6728 Forest Hill Blvd Greenacres, FL 33413 br Pay: Earn up to 15- 20/hour - We offer DailyPay br Earn an additional 500 Retention Bonus for up (more...)
Company: Pizza Hut
Location: West Palm Beach
Posted on: 04/16/2021

Personal Trust Relationship Manager
Description: Location: West Palm Beach, FLSchedule: Full Time br About First State Trust Company br First State Trust Company FSTC is a Delaware chartered trust company with offices in Wilmington, Delaware, (more...)
Company: First State Trust Company
Location: West Palm Beach
Posted on: 04/16/2021

Remote Data Engineering and Analytics Manager
Description: A software development company is filling a position for a Remote Data Engineering and Analytics Manager. Individual must be able to fulfill
Company: VirtualVocations
Location: Miami
Posted on: 04/16/2021

Tax Reporting and Strategy Deals Manager
Description: The Innovation Team is at the core of innovation and emerging technology development, discovery, deployment and support activity. Our team is leading the effort to digitally enable our business. Our mission (more...)
Company: PwC
Location: Miami
Posted on: 04/16/2021

Assistant Salon Manager - Donald Ross Village
Description: Assistant Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: West Palm Beach
Posted on: 04/16/2021

Account Manager I, Commercial Lines
Description: Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account or sign in with an existing account . Your account will (more...)
Company: McGriff Insurance Services, Inc.
Location: Miami
Posted on: 04/16/2021

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Boca Raton RSS job feeds