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Account Manager

Company: Cross Country Healthcare, Inc
Location: Boca Raton
Posted on: August 21, 2020

Job Description:

Job Description

Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare is a national leader in providing innovative healthcare workforce solutions and staffing services. Our solutions leverage our nearly 40 years of expertise and insight to assist clients in solving complex labor-related challenges while maintaining high quality outcomes. We are dedicated to recruiting and placing highly qualified healthcare professionals in virtually every specialty and area of expertise. With more than 9,500 active contracts, our diverse client base includes both clinical and nonclinical settings, servicing acute care hospitals, physician practice groups, outpatient and ambulatory-care centers, nursing facilities, both public schools and charter schools, rehabilitation and sports medicine clinics, government facilities.

The Account Manager (AM) will have the primary responsibility for daily management of facilities within assigned territory. This includes but is not limited to management of positions, candidate submission, confirmation, issue resolution and ensuring excellent customer service is provided. The AM is responsible for maintaining maximum productivity of all facilities within the assigned territory. Responsible for developing and maintaining optimal rapport with client contacts through utilization of a self-directed functional team concept.

* Act as liaison between Recruiters and facilities

* Understand the needs of the facility and match appropriate candidates to their open positions

* Aggressively sell the health care professional and Cross Country to facilitate job interviews

* Communicate and negotiate with internal and external clients

* Confirm contract details with facilities and Placement Consultants

* Build a strong working relationship with all Cross Country teams / departments

* Function in collaboration with Cross Country Staffing Team members (Account Management, IVS Managers (if applicable), Clinical Liaison, Recruitment, Sales, Payroll & Billing) to effectively manage facilities needs. Information should be disseminated to the appropriate teams

* Monitor production of aligned associate and ensure all duties are performed accurately and in a timely manner, concerns to be escalated to Manager for Account Management

* Ensure and provide appropriate coverage (i.e. backup) when aligned Associate or colleagues are out of the office

* Other duties as assigned, with or without accommodation

Required Skills

* Excellent written and presentation skills

* Strong computer skills

* Ability to trouble shoot, problem solve and bring about conflict resolution

* Ability to work a flexible, varied schedule

Required Experience

* Prior experience in a business office environment, preferably in a staffing, medical or sales

* High School Diploma or equivalent, some college preferred

* Customer Service experience


Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country HealthCAre is an EEO employer - M/F/ Veteran/Disability

Job Location

Boca Raton, Florida, United States

Position Type


Keywords: Cross Country Healthcare, Inc, Boca Raton , Account Manager, Executive , Boca Raton, Florida

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