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Client Manager

Company: Cinch Home Services
Location: Boca Raton
Posted on: March 26, 2020

Job Description:

Client Manager--Business Development CLIEN02571Boca Raton4700 Exchange CtSuite 300Boca Raton, FL 33431, USAJob DetailsDescriptionThe Client Manager position will develop and maintain relationships with assigned clients.--This position will be responsible for a list of existing clients and any new clients that are assigned.----This position serves as primary contact and manages client expectations, identifies and meets client needs and addresses problems.--The Client Manager is responsible for identifying marketing opportunities, meeting campaign goals, negotiating basic contracts and helping resolve profitability concerns. The Client Manager will support the business development team and work in conjunction with the marketing team to prepare marketing proposals.--Summary of ResponsibilitiesBuild and maintain client relationships, both new and existing.Serve as liaison with the Business Development team in the transition of signed clients.On-boarding process for all new clients.Travel to conduct client or prospect visits, including Business Reviews as applicable (annual, bi-annual, quarterly).Problem solve open and ongoing internal or external issues for assigned clients and be the main point of escalations.Coordinate claims resolution with operations.Responsible for new client roll out within the organization and coordinate campaign announcements.Support BD efforts including prospects visits.Negotiate joint marketing contracts and NDA'sMaintain assigned vendor or broker relationships including contract, pricing, and processes.Work with the Marketing team to identify additional marketing opportunities.Assist in training and coaching new clients as it relates to CCHS products, services and systems.Conduct periodic profitability reviews of assigned clients and identify any corrective action steps.Work with members of Finance, Accounting, IT, Customer Service, Legal/Compliance and Marketing Departments on a continual basis to ensure successful client installation and ongoing client support.Responsible for reviewing with the marketing team the effectiveness of campaigns and identifying areas of opportunities to grow the client's overall profitability.Education/Experience/Other RequirementsStrong oral and written communications skills.Strong customer service, time management and organizational skills.Ability to negotiate both contracts and business needs.Ability to speak confidently to varying levels within client organizations.Strong presentation abilities.Ability to travel for client visits.Bachelor's degree in Marketing, Business, or 6 years related management experience.Advanced PC and software skills, including PowerPoint, Excel, Visio and Word.Preferred Skills/ExperiencePrevious work experience in the financial/ insurance/warranty/ call center related industry.Knowledge of marketing practices and regulations.Experience understanding Service Network Verticals.

Keywords: Cinch Home Services, Boca Raton , Client Manager, Executive , Boca Raton, Florida

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